Tuesday, March 22, 2022

automatic face recognition

Question: automatic face recognition

is my observation correct that photos in 'hidden' albums doN'T take part in automatic face recogniti…

Hi, Gerald Antal Gamauf
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, is your observation related to archived picture?
That's' because although the albums can be hidden, the pics remain visible in the gallery view.


Answer:

Hi, Gerald Antal Gamauf
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, is your observation related to archived picture?
That's' because although the albums can be hidden, the pics remain visible in the gallery view.


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Question: My video ia playing but sound is not coming

Video is playing but sound is missing. I don't know what happen

Hi, sravanthi madallapalli
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, did you record the video using the camera on your phone?
Or, did you create that using the movie option in Google Photos?
Or did you download that through some social media or webpage?
That will help in understanding the cause of the problem.


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Question: I want my googy pictures help me to all my pictures





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Question: I want my googy pictures help me to all my pictures





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Question: Photos in created folders on device disappear after a few weeks

I have created in Google Photos app or in my device (Not sure on the difference as both are on the g…

I have created in Google Photos app or in my device (Not sure on the difference as both are on the google photo app) numerous folders in Photos on Device. The reason being I want to categorize my photos, example, Family photos in one folder, and Hobbies in the Hobbies Folder. 

These folders are all still visible and viewable, but the photos that I have transferred to them from other folders (Created folders or Camera Roll) have disappeared after a while. These photos are not deleted as they can still be seen in Photos. Just missing from the folders that I have previously placed them in. And only the earlier transferred ones are missing, the recent ones are still there

I have tried using a USB to connect to my PC to see if the photos are hidden. I have found folders that were created awhile back but are not visible on my Google Photos app now. And of course under Photos folder, I could not locate the photos that I had transferred into from a while back.

Hope that someone can help with this, thanks!

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Question: I recover my deleted photo

I recover my deleted photo

Hi, Abhay Dogra 1955
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Photos do not get deleted spontaneously without any user-generated action.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: Google Photos unexplained storage size (exceeding quota)

Question derived from https://support.google.com/photos/thread/107539844?hl=pl&msgid=107539844 Probl…

Question derived from https://support.google.com/photos/thread/107539844?hl=pl&msgid=107539844

Problem:
Photos exceeded quota limit overnight - over 19GB. 
I've made Takeout export for all albums (less than 3GB), then deleted everything from Photos and nothing has changed in quota.
There are no 'unsupported videos' on my account.

I didnt make any large backups or uploads recently.

Screenshot of Storage details and Google Takeout with all albums choosen before and after deletion.
Less than 1Mb still shows as 19.22GB.


Answer:

Thank you Tomek,
 
Escalated, can you confirm if email is being blocked and if so request a temporary increase via Chat or raise an email ticket @Contact Us - Google Drive Help
 
Regards,

Peter
 


Answer:

Having the exact same problem. Pixel 3 XL owner. Deleted all photos from google photos (albums, archives, etc, emptied trash) but still reporting 12.6 gb of my storage is used by google photos. Can't get the 12.6 gb to clear.

Answer:

Hello Matt,
 
I have escalated a number of these in the last 24 hours. I will await a steer from Google and reply when I have a course of action,
 
Regards,
Peter


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Question: not able to save photos from the shared album , it shows "trouble saving". Google high quality doubt

When I am trying to save photos from the shared album , it shows "trouble saving". I know google ser…

When I am trying to save photos from the shared album , it shows "trouble saving". I know google servers need sometime to access all the data and send it to my account. but here is my question, once i get this remainder that its having trouble saving all the photos do I have to try again by selecting all the pics again , click the cloud icon ? or I'll just wait for sometime and all the photos will be automatically in my account. Also shared album that I am saving consists of 10000 to 30000 pictures and videos. I have no issues in waiting....but at the end of the day will it be in my account ? Also the pictures in these shared albums will I be able to save them after closing of high quality feature by google ? or will it be counted against my data quota ?

Answer:

Sorry for the late reply.
I have no experience with albums of 10.000 pictures or more (the limit seems to be 20.000), but I suspect that you may have to wait some time, and start again, maybe with less photos/videos.
When you have selected "High Quality" in https://photos.google.com/ the photos will NOT count against your quota when saved before June 1. After that date they will count for the (reduced) file size. 


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Question: Why does deleting photos take so long?

Whenever I try to delete a photo or photos, it takes so long to permanently delete them. This is not…

Whenever I try to delete a photo or photos, it takes so long to permanently delete them. This is not normal and I've never had an app do this before. I am using a Moto one 5g Ace. I have my cloud service turned off so all of my photos reside on my phone or on my SD card.

Answer:

Hi, M Meehan
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Just to make sure are you trying to say something like this?
  • You are not backing up your pics to Google Photos. You have switched that off.
  • Still, you are using Google Photos app as a portal viewer
  • When you delete any picture residing on your phone using the delete function in the Google Photos app, that's taking a lot of time.
Can you please confirm?


Answer:

Hi,  M Meehan
 
Thanks for your reply
 
I suggest you clear the cached & stored data of Google photos app & try once again.


Answer:

I have already tried that and it does not work. It's still just a slow. In my searching, this issue has been going on for at least a couple of years now so I don't understand why Google has not fixed the problem.

Answer:

Hi,  M Meehan
 
Thanks for your reply
 
Appreciate you have already tried clearing the cached & stored data.
 
However, can you please try one test?
 
Delete any photo through by tapping the Bin symbol in the app and record the time taken to do so.
Next, undo the delete & recover the file
 
Locate the same file using some explorer app on your phone.

If there is none, then you can install the "Files" app by Google.
Then try deleting the photo through the explorer & measure the time taken to do so.
 
If you can do so for two to three pics that will be more useful.
 
Can you please provide the two sets of data?


Answer:

Okay I did not complete your test because when I tried to delete one photo there is no "undo" that pops up. Maybe I am missing it? It does take about 7 seconds to delete one photo though. 

Even though I was not able to delete a photo and then undo it and then find it using an explorer app, I did go into the explorer app and just delete a few photos that were there and they deleted very quickly. So it appears to be only when you are in the Google Photos app that the deletion process is slow. I also tried deleting several photos at one time using the files explorer app and they deleted very quickly.


Answer:

Hi,  M Meehan
 
Thanks for your reply
 
Since you have not activated cloud storage, the Google Photos app has to take the action at the front end only.
Even then, the app may be checking whether there is a backed-up copy on the cloud or not.
Additionally, the app has to remove entries from all albums and shared albums. That's not the case with the file explorer app.
 
Nevertheless, I found the delete action of the Google Photos happening within less than a second & also the app flashed the option to undo for a second.
 
I suggest you please clear the cached & stored data of the app, uninstall that, switch off the phone & restart. Then reinstall the latest version of the app & check whether that helps.


Answer:

I'm not sure what you're referring to when you say that it took less than a second to do the deletion and that the undo option was flashed. It definitely takes longer than one second (closer to 6 seconds), and the undo option is not flashed at all on the little black bar that comes up, which is where I believe undo should show up (to the right in yellow). I have cleared the cache again and the storage but I am unable to uninstall the app. The only thing I was allowed to do was uninstall the update that had been done since I got the phone. Is there another way for me to uninstall the app and reinstall it completely fresh?

Answer:

Hi,  M Meehan
 
Thanks for your query.
 
Here is a screenshot of the message I got the moment I hit the bin. The picture gets deleted almost instantaneously. However, the undo option remains visible for five seconds.
 
If your device doesn't permit you to delete the app, please roll back that to the factory fitted version.
Nevertheless, while at that version also you can try the delete option & compare.
 


Answer:

Fortunately after I rolled back the update I am now able to see undo (in blue) and the deletion of photos is almost instantaneous. So it is obviously a problem with the newest update and the version of Android that I am using (version 10). Hopefully at some point I will not be forced to do an update. I guess if that happens, I will have to find another gallery app. Thanks for your help.

Answer:

Hi,  M Meehan
 
Thanks for your reply
 
Thanks to note the problem got resolved after rollback of the updates.
Still I suggest you update the app & check whether that works.
Clearing the cache, stored data & reinstallation of app remain the first troubleshooting steps to resolve any app related issues. 


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Question: Memories and Stylised photos now missing.

Help!! For some reason my memories and stylised photos have disappeared. When I get the push message…

Help!!

For some reason my memories and stylised photos have disappeared. 

When I get the push message and click on it, it just displays a black screen too.

I've cleared the cache, removed memory card and reinstalled the photo app. But it's still not working. :(

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Question: How to trim video

Trying to trim video

Hi, Kumar Bellani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please clarify whether you are trying to compress a video or want to remove the leading or trailing ends only?


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Question: How to open and/or veiw downloads using Android phone.

When I try to veiw or open a website link that I accidently downloaded, my Android phone states "can…

When I try to veiw or open a website link that I accidently downloaded,  my Android phone states "cannot open file". It's not in a safe lock folder, either. Why am I not allowed to open it?

Answer:

This forum is about Google Photos. 
If you are trying to open the adress of a shared album on Google Photos, you get into troubles indeed. 
Because you should open link received by mail like https://photos.app.goo.gl/jTx6hWaTYUtgyxBG9
Just to demonstrate because its contents is not relevant. 
Or do you mean something else?


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Question: I have deleted my photos which was in private folder ..I now want to recover it but don't now how

I have checked google photo for backups but not find any thing .Serched in file manager and that's i…



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Question: Mudduu pho

Mudduu photo



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Question: Wi-Fi recent password connect another Wi-Fi backup

Recent connected another Wi-Fi password backup

Hi, Jass Gill 1269
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app.

You should contact your ISP to know how to reset the password,


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Question: How do i continue recording my video after ive edited a portion of it ??

Record video editing and continue recording afterwards

Hi, Nicola Arnone
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, Google Photos app provides some facility to edit an existing video. Any recording you have to do using the camera on your phone.
Nevertheless, are you trying to append something to an existing video?


Answer:

Im trying to record video. Then pausing (scenes) Several times in the process. Then trying to edit it all together then continuing to record the same video so it all flows together....how do I go about doing that ?

Thanks


Answer:

Hi,  Nicola Arnone
 
Thanks for your reply
 
However, still it's not clear whether you are using the video editor in Google Photos app or somethings else.
The editor in Google Photos app doesn't provide any facility to record something in continuation.


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Question: I need two fax a few pictures to a fax number

Send a picture through to a fax Number

Hi, Kristi Korpi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos app can send pics to some printer if the feature is installed on the phone?
Have you installed a Fax printer driver on your phone?


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Question: Can't find my photos

How to back up from broken phone then restore into this phone

Hi, Sue Cosper
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app.
 
You need to look for some specialised services which can access the content in the memory of a broken phone & retrieve that.


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Question: My pictures are double or 3 of a kind and I always have to delete how can I do it just 1 goes to goo

Delete all extras but I want to know how to stop it

Hello Ruth,

Welcome to the Google Photos Help Community.

Just to let you know that if you're having duplicates on Google Photos. Just to let you know that Google Photos should detect duplicates regardless of upload device, unless the files have been modified during transfer between devices. 

Even if a single bit is different in two images, then Google Photos won't see them as duplicates and it will consider them as two different photos. If you still see the duplicate photos, you may need to delete them manually.

Keep me posted.

Best,
Sonya


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Question: Why is it not original quality?

I upload a video from S21 1920x1080 and it changes in google photo to 1080x1920. Then i open the sam…

I upload a video from S21 1920x1080 and it changes in google photo to 1080x1920. Then i open the same video on my iphone via Google photo and the video is blurry compared to original on the samsung.

I have the setting original quality. But by watching the video there is huge differencies. Why ?

This is not something i want to pay for. I want it HQ...

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Question: Google Pixel 5 Camera - Raw Files not containing GPS tags

I was advised by the Pixel team to submit a case here. I am currently unable to see any GPS coordina…

I was advised by the Pixel team to submit a case here.

I am currently unable to see any GPS coordinates on any RAW (dng) files.  The data is preserved within the jpeg counterpart.  These seems to be a bug with the way the meta data is appended.

I have checked via my Pixel 5 as well as my local Windows machine via File Explorer and Lightroom.

Please can you update the software to add GPS tags to the RAW photo files.

Many thanks.

Mark

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Question: Recovery of photo and video

I am not sure if photo was backed up properly I chose for free up space I am now not able to see tho…

I am not sure if photo was backed up properly I chose for free up space
I am now not able to see those photos and videos

Kindly help in restoring back

Answer:

Hi, Keerthi Lakshmi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The free up space first ensures everything is backed up & then only proceeds with the action to remove pics from the device.
 
Even then, are these photos not visible on the cloud?
 
I suggest you visit the link https://photos.google.com log into your account & see whether you can find your pics there.
If so, please revert.


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Question: Can i see whom i recently sent videos to

Music

Hi, Chris Sutton 2814
 
Welcome to Google Photos Community Support Forum & thanks for your query.

However can you please clarify whether you shared the video using the functionality in the Google Photos app? Or, did you use some external service like email or messaging service or some social media app?


Answer:

Hi,  Chris Sutton 2814
 
Thanks for your reply
 
If you have used some social media app, then Google Photos will not have any record of that. You should check the specific social media app for communication history.


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Question: I have mistakenly permanently deleted my photos and videos from Google photos. Please help me !!

I have deleted it from my Bin folder and dont see any options to recover. I found in Google that Goo…

I have deleted it from my Bin folder and dont see any options to recover. I found in Google that Google specialist can help me recover them. Please help me to recover them , they are quite important to me.

Answer:

Hi, Krish Dev
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?
Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


Answer:

Hello Team,

Yes I deleted my data from bin/thrash. Is there any way I can get it back ? The data is most important to me and I realising it now. Please assist team.

Thanks
Krish


Answer:

Hi,  Krish Dev
 
Thanks for your reply
 
Whatever data we store on the cloud, only we are the owner.
No one else can have access to that.
Whether to retain the data or delete remains our choice.
 
Nevertheless, when we avail free service and once we choose to delete something permanently, there wouldn't be any backup.
Besides, the app warns before we take some drastic action. Ignoring that can't be a justification.
 
Still, you can recover some data through the internal memory of your phone using some file recovery app as suggested.


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Question: Renewed for Google 1 but not updated

I have renewed my subscription for Google 1 with extra storage option for a year . Yet the same has …

I have renewed my subscription for Google 1 with extra storage option for a year . Yet the same has not been updated and shows rhat am out of space . Have sent several feedback posts to help and support and no response from them . Not sure wherr to write to .

Answer:

Hello Rajesh,
 
Welcome to the Google Photos Community,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
 
If you step through the options at you will see help articles.
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
 
Peter


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Question: How to undo saved photos from shared album. Accidently auto saved friend's entire album, all spam nw

So I had accidently enabled auto save from my friends Google photos account and a very big album is …

So I had accidently enabled auto save from my friends Google photos  account and a very big album is now merged with mine and it's spamming my timeline for every year starting 2015.

Any way I can remove just the shared photos from my timeline?

Answer:

I assume that your friend has shared his complete garbage with you and that you were that stupid to hit autosave before checking his content. 
Then you should cancel autosave and go to your computer where you can see the recently added via https://photos.google.com/search/_tra_ in your browser when being logged-in with your account. 
Then you can start bulk-selecting up to about 500 for trashing, but there can be recent pictures of you in between - so take care and don't empty the trash to keep the chance to recover. 

You can go on with sharing, but then you pick-out suitable pictures manually for adding to your own library. 
Big job, so good luck


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Question: If iam deleteing photo in my photo it is deleteing my device file also

If iam deleteing photo in my photo it is deleteing my device file also

Hi, sai nath 7079
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
That's the intended feature of the sync function.
 
Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
 For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
 
The Sync operation replicates the action we take from one end to the other end also.
In this way, if we delete something from the cloud backup, that deletes the corresponding one on the phone & vice versa.
 
Hence there is nothing wrong happening through Google Photos.
 
 
 
 


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Question: Iam forget my email when I was opend gmail account.. how can I recovery my all photos

email address

Hi, girija india
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Is suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.

Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


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Question: Can I set up my phone to Auto delete pictures older than a month or so old?

Looked at forums and couldn't find much

Hello Clint Sudweeks Music!
Welcome to the Google Photos forum!
There is no such function at this time.  
But you can offer this functionality for the Photos command: via the Photos app menu - Help / feedback → send feedback;  and also Twitter → tweet and mention for @GooglePhotos


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Question: recover delete messess

resently deleted messess

Hi, Alamgir Hossain 6517
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, you query is unclear.
Do you want to recover deleted photos or messages?


Answer:

Hi,  Alamgir Hossain 6517
 
Thanks for your reply
 
However, your query is still unclear.
I do not find the word messess in any Standard English dictionary.
 
I guessed that to be "messages" but you are not confirming that.
Anyway, Google Photos doesn't backup any messages. You may have to look into the documentation provided by the manufacturer of your phone.


Answer:

Hi, Alamgir Hossain 6517
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, you query is unclear.
Do you want to recover deleted photos or messages?


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Question: How do you save apps or pics onto SD drive

I have sent into storage and can't figure it out

Hi, Kristie Boggs
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To move the pictures to the SD card using the Google Photos app, please follow these steps.
  • Tap on the Library view.
  • Tap the desired folder under Photos on the device.
  • Select photos by long pressing then tap others after the tick confirms the first selection. You can also long-press and slide down while still in pressed condition to select a range of pictures.
  • Tap the 3 dot menu top right
  • Tap Move to folder
  • Tap New SD folder, type a folder name then tap Create
Note that if the photos are backed up to Google Photos this will not remove them from the Photos.
Further, even if you do not select this new SD folder for Backup & sync any contents will still be deleted if deleted using the Google Photos app.
 
However, to move apps to the SD drive, you need to refer the documentation provided by the manufacturer of your phone.


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Question: Can I send all my photos to the cloud to free up space.

Store photos in the cloud to free up space.

Hello Walter Hill!
Welcome to the Google Photos forum!
• See where to start to upload your photos to the cloud:

• Make sure you have a good quality internet connection with sufficient speed. 

• It may take some time to upload photos.

• After completing the steps, check through the browser that your photos are definitely in the cloud, using this link https://photos.google.com

• «Free up space on your device»
You can use Google Photos to save space on your phone when you remove photos from your device that are safely backed up


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Question: Keeps creating more than one person even though there is only one person

I can try to delete the extra person folder but I would rather put them in the real person folder or…

I can try to delete the extra person folder but I would rather put them in the real person folder or add photos from the extra folder to the real folder

Answer:

Hi, Ross Leslie Leo Gibbons
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Is it related to the collection of persons in the people's tab?
Are you finding that even a person is the same, the app is creating multiple folders for that?


Answer:



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Question: Hello Sir/Madam



Hello Sir/Madam

I need help to recover my data because i was deleted my some photos from google photos and also from trash but now i need all of that pics

Answer:

Hello  Sir, 
Take a look at the below info.
 
Following is text from the official Google Photos Help page about deleting and restoring photos and videos: 
 
Restore photos & videos
If you deleted an item and want it back, check your trash to see if it's there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. At the bottom, tap Library  Trash .
  3. Touch and hold the photo or video you want to restore.
  4. At the bottom, tap Restore. The photo or video will be back:
    • In your phone's gallery app
    • In your Google Photos library
    • In any albums it was in
If the item is not in your trash, it may be permanently deleted.
    Important:
    • If you delete a photo or video that's backed up in Google Photos, it will stay in your trash for 60 days.
    • If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
    • If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device's gallery app.
    Empty your trash
    If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.
     
    Important: If you empty your trash, you permanently delete any items in your trash.
     
    Don't see the photo or video?
    If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
    • You moved it to trash more than 60 days ago.
    • You moved it to trash, then emptied your trash.
    • You permanently deleted it from your trash.
    • You permanently deleted it from your device's Gallery app, without backing it up first.
    When you attempt to manually empty the trash bin in Google Photos, a warning message box appears that explains you are about to permanently delete those pictures and videos. If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures. 
     
    The information on the following Google Photos Help pages will help you become more familiar with finding, deleting, and restoring your pictures: 
     
     
    If you deleted pictures or videos that were not previously backed up to your account through the Google Photos app, then unfortunately there's nothing that Google or any of the volunteers in this Help Community can do to recover them. 
     
    Files that existed only on your phone, ones that were never uploaded to the cloud, cannot be recovered or restored by a cloud storage service. Simply put, Google can't help you recover files it never had in the first place.


    Answer:



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    Question: Move photo to folder

    Move photo to folder

    This may help...


    Answer:



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    Question: Missing my recording video n audio

    I want my video recording and call recording I want back it's very important for me

    Hi, Neel Rex
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    Photos or videos do not get deleted spontaneously without any user-generated action.
    When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
     
    Nevertheless, any deleted content is retained in the bin for sixty days,
     
    If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
     
    However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
     
    However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps&nbsp;
    and run a scan for anything to recover.


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    Question: How do I delete the most recent download? I don't have the choice of "recently downloaded" to choos

    I accidentally downloaded another person's recent upload of 453 phots in to my photos. I don't want …

    I accidentally downloaded another person's recent upload of 453 phots in to my photos.  I don't want them.  How do I delete this download.  I don't have the choice of "recently downloaded" under search as others have told me to use

    Answer:

    Hi Robin,

    Welcome to the Google Photos Product Help Forum!

    Ok, this is a little strange because the behavior seems a little different between the mobile app and the web interface, but...

    On a computer (or using the browser, Chrome or Safari in iOS) go to https://photos.google.com/u/0/search/_tra_

    You should see the recently added images.. then select a range and delete them (being very careful to not delete images, such as your own, which you want to keep).

    Even though you can search for "Recently Added" in the iOS Google Photos, the behavior seems different for photos added to library from somebody else (it seems to keep the original taken date).

    Good luck!  Dougsap (volunteer Google Photos user)


    Answer:



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    Question: DVD Collection

    Cloud Storage - So as I understand things, we can't use Google Photos to backup and store our person…

    Cloud Storage - So as I understand things, we can't use Google Photos to backup and store our personal DVD / BluRay Collection. I have a ChromeCast and it would be great to be able to store my movies "in the cloud" and stream them whenever I want to. Are there any other options available to achieve this?

    Answer:

    Hi there,

    Welcome to the Google Photos Help Forum.

    Here are the steps that would help you to sync USB devices & SD cards to your Backup and Sync:
    • On your computer, click Backup and Sync.
    • Click More.
    • Select Preferences.
    • At the bottom, click USB devices & SD cards.
    • Click Plug in a camera or phone to back up files.
    • Click OK.
    For more information, please check the Help Center Article on backing up & syncing files with Google Drive.

    Hope this helps.

    Best,
    Emma


    Answer:



    ====================End Question=====================


    Question: I need a hard cover photo book, I'm unable to complete with payment

    I'm trying to place an order for a hard back photo book having trouble with payment



    ====================End Question=====================


    Question: How can I save the photos and videos on my Google gallery?

    I am trying to delete storage off of my phone, and I have been trying to delete pictures and videos …

    I am trying to delete storage off of my phone, and I have been trying to delete pictures and videos from my devices gallery. I would upload them to my Google gallery, and try to delete them from my devices gallery, with the intention of them being saved in my Google gallery. How can I keep them saved on my Google gallery after deleting from my device? Thank you.

    Answer:

    Hello HELLYEAH 1313,
    In the Google Photos app on your iPhone, tap the round profile icon in the upper right hand corner..
    Then > "Photo settings
    Then > "Back up & sync
    Then, turn on the Back up & sync toggle 
    If you want to delete from the device and let the photos be on google photos please click on the profile on your google photos and click-free up space then it will deleted from your device and it will be saved on google photos.

     
    Important note:  Read and understand the "Important update about your High quality storage"  or similar on the Back up & sync settings page.  Basically, all photos after June 1, 2021 will count against your Google Storage quota.  If you are paying for storage you are probably fine, if not you want to understand that you probably will at some point.


    Hope this helps.
    Thanks.


    Answer:



    ====================End Question=====================


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