Monday, May 2, 2022

No photos have backed up since I replaced my old Samsung phone to a newer Samsung model.

Question: No photos have backed up since I replaced my old Samsung phone to a newer Samsung model.

When I go to the Google photos app on my Samsung phone I can see all of my gallery photos but when I…

When I go to the Google photos app on my Samsung phone I can see all of my gallery photos but when I access photos.google.com on my Mac laptop I can't see any photos after September 2021. I upgraded my Samsung phone in September of 2021, do I need to change the device Google is linked to?

Answer:

It seems that photos/videos are not being backed up from your new phone, or are not backed up to the account you are viewing on your laptop. To verify:
  1. Open the Google Photos app on your new phone
  2. Tap your profile photo (or initial)
  3. Tap "Settings for Photos"
  4. Tap "Backup and sync".
    You should see to which account this device is backing up. 
  5. When you tap on that account you may see other accounts.
    Tap on the one where you want your photos uploaded (the one you use on your laptop?) 
  6. If it is not there:
    1. go back to the homepage of Google Photos
    2. Tap your profile photo (or initial)
    3. Tap on the actual account
    4. Add an account. You should now see it in step 5


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Question: All allow

This all save in Database



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Question: Restore deleted photoes

O have deleted my photos I want restore



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Question: Canvas is wrong and they gave me no option to contact support it sent me to this form

Text is wrapped around the side of the canvas

Text is wrapped around the side of the canvas

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Question: Google lens

Why has Google lens disappeared from Google edit menu

"Why has Google lens disappeared from Google edit menu?"
Google Lens is not IN the edit menu, but NEXT TO it. 
I see from left to right:   Share - Edit - Lens - Delete
The Lens app must be installed on the device. 


Answer:

"The Google lens icon is not visible when editing a photo 😳 "
NO.  You should not be editing a photo to see the Lens icon. Just open the photo. 
 
"Share,edit.information delete. No!! photo lens"
Is the Lens app installed on the device?
This is what I see:
 


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Question: How to recover parmanenenty deleted photos and videos?

Hello I have deleted my files by mistake and I want to recover it. It's very important for me, so pl…



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Question: How can i recover deleted photo and videos in last one year

Hellow sir By mistake my important photo and videos are deleted permanentaly since last year . So i …

Hellow sir 
By mistake  my important photo and videos  are deleted permanentaly  since last year .
So i request  you to recover my all photo and video  deleted from google photo. 

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Question: Looking for photo's

Can't find all the photo's that i deleted



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Question: How do I take photos out of Google photos and send to my memory card

Me and my spouse recently separated I am trying to go into the photo account and separate the photos…

Me and my spouse recently separated I am trying to go into the photo account and separate the photos and videos and send them to my memory card it's not giving me that option anywhere in photos

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Question: Using Google photos for IOT applications.

Hi, I want to post my iot data (captured photos) from my it device to google photos. I know google i…

Hi,

I want to post my iot data (captured photos) from my it device to google photos.
I know google it cloud can help me with this but I just want to use Google photos app or Google drive app.
Just like posting data to google sheets using google app script.
I am new to this so if I am wrong, please guide me to a correct path:)
Any help will be appreciated!

Thanks & Regards,
Mehul


Answer:

you can start with https://developers.google.com/photos/library/guides/get-started where you can find documentation and sample code to get you started using the Photos API to integrate to your IoT project.

Good luck!
-Emil


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Question: How to recover deleted photos

I want to return my cut picture which is very important to me. The question of my life. Please retur…



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Question: I want my permanent delete photos.

Sir i want my permanent delete photos. There are many important photos for me. 2 years ago i permane…

Sir i want my permanent delete photos. There are many important photos for me. 2 years ago i permanent delete me and my girlfriend photos. Now this photos very important for me. Please help me sir please 😭😭

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Question: How to recover permanently deleted photos from Google photos

Hello Sir/mam I accidentally permanently deleted my photos from Google photos now I want to recover …

Hello
Sir/mam
I accidentally permanently deleted my photos from Google photos now I want to recover them because those photos are very important for me. I have tried so many methods to recover but i didn't get them back. 
Please help me 

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Question: Do still photos have Sound?

Still photos have no sound



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Question: I purchased extra storage

I purchased the extra space and now it is not showing

Hi Tracey,
 
>>>  I purchased the extra space and now it is not showing
 
Sorry you are having issues.  I have heard, but don't have any firsthand experience, it might take a day (or possibly a little longer) for newly purchased storage to be reflected on your account.
 
This is the Google Photos Community Support Forum.  We are user volunteers without access to your account or other data.
 
This is probably the best place to get help for your issue: https://support.google.com/pay/gethelp
If that doesn't work, maybe: https://support.google.com/googleone/
 
If you have more than one Google Account, you might check the other ones (in case the additional storage was added there).  This information might speed up getting things straightened out.
 
Good luck,  Dougsap (volunteer Google Photos user)
 


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Question: Locked folder

All of my photos in locked folder are missing



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Question: Find Recent Highlights from Google Home devices

TLDR: Where are the "Recent Highlights" found within Google Photos that are displayed on my Google H…


TLDR: Where are the "Recent Highlights" found within Google Photos that are displayed on my Google Home device? 

I have multiple Google Home devices and love that the device seems to identify "Recent Highlights" and display them for me.  I love this feature and it helps me reminisce on recent times! 

Many times, however, I think to myself, "I really want to download that picture!" or "I would love to buy a print of that picture!  However, I cannot find all of the photos that are displayed on the screen in any particular location within Google Photos.  

In other words, my user experience is I see a great picture of mine on the device and think, "OOH I need to grab that shot and print it!" So I log into Google Photos, but I can't figure out where they all are!  

I think being able to do this is a good business move because I'd spend money to get them, and also it promotes the AI-generated photos and filter capabilities of Google Photos.  


TLDR: Where are the "Recent Highlights" found within Google Photos that are displayed on my Google Home device? 

Thx!


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Question: I have delete then install app then my locked folder videos or photos are deleted

I have delete the app then install but my locked folder videos or photos are deleted how i can recov…



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Question: Recover photo

I don't recover my photos Please help me



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Question: Accidentally removed video from the top updates and I want it back.

I was trying to remove a single photo from a new video my phone made of my dog with my daughter and …

I was trying to remove a single photo from a new video my phone made of my dog with my daughter and removed the whole video. It's still in the photos app but I still want it to show on the top. How do I go back ?

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Question: How to recover delete photos and videos

By mistake delete photos and videos I want restore photos and videos please



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Question: How do i make my photos private

Not let anyone view my pictures

When  Doing a privacy checkup/review it listed almost 2000 of my photos as public. I have not shared 2000 photos. Is there a way to do blanket setting to make all things previously listed as public private?

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Question: Samsung Galaxy S9 got stolen and last 3 months of photos are gone - Need help getting it back

My phone got stolen 3 days ago (samsung galaxy s9) - and the photos from the past 3 months disappear…

My phone got stolen 3 days ago (samsung galaxy s9) - and the photos from the past 3 months disappeared. How can I get it back? 

PS: I checked the trash bin - its not there.

Answer:

Inna, if you can't find them, it means for the last 3 months you did not have auto back up and sync enabled.
 
Unfortunately, if photos are not backed up to Google Photos in the first place, there is no way to retrieve it from there :(   


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Question: High resolution image

How do I search for the highest resolution of any image?



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Question: Recover my all photos

I'm try to recover my old photos



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Question: Recover my photos

I try to recover my old photos



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Question: Video download

Why on some videos it get a notification saying I can't download video to my phone ?



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Question: No video only sound

Can hear audio but see no video



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Question: recovery my photos

recovery



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Question: Photo Sharing

I am not getting to photo sharing invitation.



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Question: Restore deleted photo

Erased photo Trash review



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Question: Photo off of a video

How do I get a photo from a video... I have a Samsung Galaxy A13



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Question: Please recover my all photos and videos

Please recover my all photos and videos



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Question: Recover videos permanently deleted from bin

I accidently deleted my videos permanently from the bin and it automatically deleted from my gallery…

I accidently deleted my videos permanently from the bin and it automatically deleted from my gallery too. I tried to recover it but i am unable to do it.

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Question: If I stop my subscription but haven't used all storage can I continue using the space that's left?

Running out of storage

Hi, JAREK Dabros
 
Welcome to Google Photos Community Support Forum & thanks for your post.
 
The following possibilities would arise once you cancel the subscription.
 
Scenario 1. you have brought down the space occupied on Google Drive to less than 15 GB before cancelling the subscription. 
  • You continue to have uninterrupted access to Gmail, Google Drive & Google Photos.
Scenario 2. You cancelled the subscription but occupied more than 15 GB of space on Google Drive.
  • You stop getting emails.
  • You can't upload any new documents & photos to Google Drive & Google Photos.
  • However, you can delete the content from Gmail, Google Drive & Google Photos.
Nevertheless, if you do not access your account for two years, Google will purge the entire content & remove your ID.


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Question: How to restore deleted videos

Hiii. I am saurabh How to restore my deleted videos



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Question: Videos are stuck tried everything but wont send. I red all tips you have.

Tried all info you gave. I don't want to lose my pictures and videos by deleting my device and then …

Tried all info you gave. I don't want to lose my pictures and videos by deleting my device and then adding it back it says I will lose I cannot find how to just log out and log back in I will have to actually take my device out they will stay stuck and never send even updated the app

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Question: I want recover permeantly deleted photos

I accidentally delete my photos



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Question: Was charged a $2.99 charge for Google One

299 was taken out of my account to update my Google One account but my account still says it's not a…

Hello Billy,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
Option 3 Google Pay support team https://support.google.com/pay/gethelp
Option 4 Google Play support team https://support.google.com/play/gethelp
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
Peter


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Question: How to recover delete photos ?

Hello Please recover my delete photos This is very important for me



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