Google photo QA: google services perfomance is poor last couple months

Question: google services perfomance is poor last couple months

Hello Not sure if this the right place. Anyway, lately I am having inconveniences using google servi…

Hello

Not sure if this the right place. Anyway, lately I am having inconveniences using google services (mainly with Photos and Youtube) Websites sometimes respond as if I have lost connection with internet or the speed dropped dramatically, quite oftem video can freeze and the switch to worse quality. Newertheless everyting else tha requires net connection fucnctions withought any problems and no lags in network are detected. I would really apreciate if you can explain or help me with this issues.

Thank You and have a nice day

Answer:

Hi Jeka,

This community is mostly full of volunteers who help answer questions. Google employees are rarely here to see your post.

I would recommend you send feedback - as this gets filtered through directly to the teams working on the specific products.

To send feedback:

At the top left, open the Menu , then select Send feedback.

I'd also recommend you try clearing your browser's cache and cookies just for good measure.

Answer:

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Question: How do I get my photos back after somebody deleted my whole Google account

Not getting any where

Hi Jasmine,

You'll need to recover your account before you can access Google Photos. I suggest you try raising your issue in the Gmail Help Forum where the community also deals with account related issues and will be better equipped to assist you.

Sandie

Forum volunteer

Answer:

Hi Jasmine,

Sandie

Forum volunteer

Answer:

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Question: Why do I keep running into the message "android.process.media keeps stopping" when I open Photos?

Every time I open Photos, I run into the error message in the image attached.

Every time I open Photos, I run into the error message in

the image attached.

Answer:

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Question: Hello

If they really have been stored at Google, you should find them in trash under the 3 small lines.

If not deleted there also or deleted more then 60 days ago.

Else they can be restored by selecting and the hit the circular icon right-up.

Good luck

Answer:

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Question: Read hidden gmails in blogs

Reading hidden mail

Hello John,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: all my google photos are gone not in back up or even the trash been

Hello Google Photos Support, please help me im going crazy I dont know what happened but all my phot…

Hello Google Photos Support,

please help me im going crazy I dont know what happened but all my photos and albums are deleted even the trash bin is empty they were there last week please contact and do something I just want my photos back any tool on ur end that helps me I will be eternally grateful

Still no luck I have done all suggestions please help

Details

Answer:

Hi Pro JD,

I'm sorry for your lost photos. Do I understand correctly up to a week or so ago the photos were on the https://photos.google.com website? Did you use a computer to check they were there?

- I checked on my computer, my phone or any other device i use they are gone from everywhere

please help me I had so many photos and some great albums

Answer:

The first thing to do in such a case is to look for the missing photos here, signing in with all your Google accounts if you have more than one:

photos.google.com (be sure to scroll all the way down to the end)
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

Do I understand correctly you have only one Google account?

If the photos got deleted for some reason there's something you can try. I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive, not Google Photos.

You may try again, this time telling only you'd like to recover files permanently deleted in Google Drive without mentioning Google Photos.

Yours sincerely

Answer:

Hello ThomasV,

Thanks for posting in the Google Photos Support Community.

I understand that you're unable to backup your photos and I'll be happy to help you. Maybe the photos weren't uploaded successfully at the first place to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

The photos are still missing even after I did al the suggested steps. I'm alsof (pretty) sure that the photos where backed up, since I could see them om both my phone and on computer (also other pc's).

Answer:

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Question: how do I remove wallpapers

by checking customize and control google chrome.

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Question: What's app members

What's app member s

Hello Mugesh,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Google Photos ran out of storage with Pixel 3

I received an email on my account with the one connected with my Google Photos on Pixel 3 and it sai…

I received an email on my account with the one connected with my Google Photos on Pixel 3 and it said that I have nearly consumed my Google Photos storage but didn't Pixel users have unlimited backup of photos and videos in ORIGINAL quality on Google Photos for up to 3-4 years?

Answer:

Maybe you also have uploaded a large amount of non-Pixel images.

Best to consult the Pixel-forum at https://productforums.google.com/forum/#!forum/phone-by-google

Answer:

@Christian,

Unfortunately we have run out of ideas about what might cause this. Google Photos do not provide 1:1 user support, the Community is made up of volunteers who try to help using our experience.

If you have the confirmation in Backup & sync settings that you have unlimited storage it sounds like an account issue. Storage is based on Drive quota which is common to Gmail, Google Drive and Google Photos. The common agency is Google Drive Support

If they refer you back to Google Photos we don't have access to support, perhaps they should be able to escalate to Google Photos internally on your behalf as they work for the same company.

There is also Pixel Support or the Pixel User Community and If you do get an answer we would be very grateful if you shared it so we can help other Pixel users.

Good luck,

Peter

Answer:

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Question: My problem is..i lock my photo from the gallery and tried to reopen them..

For me to reopen my unlock photo from gallery.. I was to create google account..when i did..the pict…

For me to reopen my unlock photo from gallery.. I was to create google account..when i did..the picture were showing..but i have unlock 1 at a time..because it was 2500 pictures..i couldn't unlock them all..left and think I'll continue next day..when i go into my gallery, it was all gone my picture..1 picture file says, your photos s in another google account and can't be open!! I check my activity,history..recovery..nothing..what should i do..i really need my picture??

please help me..i didn't deleted my picture..just lock them!!

Answer:

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Question: Shared an album but not all photos are showing up for the other person

I shared an album with two people, for one it shows all the photos I put in the album (which are fro…

I shared an album with two people, for one it shows all the photos I put in the album (which are from 2004 to 2019), but for the other only the photos from December 2018 to February 2019 are showing up I've tried to look at all their settings but nothing seems to be different.

Answer:

@Manet Sandra

Did you share the same link with both persons ?
Are you the owner of all photos ? or is it a "collaborative" album with photos added by others ?
Can you ask them to view the album in an incognito/private window ? It is possible that one of them looks at the cache of an older version. Clearing the cache may help.

Answer:

@Manet Sandra

Did you share the same link with both persons ?
Are you the owner of all photos ? or is it a "collaborative" album with photos added by others ?
Can you ask them to view the album in an incognito/private window ? It is possible that one of them looks at the cache of an older version. Clearing the cache may help.

Answer:

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Question: My face book photo not see

I am not see error 404

Hello there,

This forum is for the Google Photos product. If your question is about a different product, another forum may be better equipped to answer your questions.

If your post is about the Google Photos product, could you please explain more about your issue or query to enable forum members to assist you? It's often helpful if you let us know:

what you're experiencing and what you'd like to happen?
are you using photos.google.com on a desktop or laptop device?
are you using the Google Photos App installed on an Android or an iOS mobile device?
which country are you based in?

Sandie

Answer:

Hello there,

This forum is for the Google Photos product. If your question is about a different product, another forum may be better equipped to answer your questions.

If your post is about the Google Photos product, could you please explain more about your issue or query to enable forum members to assist you? It's often helpful if you let us know:

what you're experiencing and what you'd like to happen?
are you using photos.google.com on a desktop or laptop device?
are you using the Google Photos App installed on an Android or an iOS mobile device?
which country are you based in?

Sandie

Answer:

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Question: Google won't connect to 3rd party photo apps

I first noticed on freeprints. But it also won't work with Snapfish and lalalab. Basically I cannot …

I first noticed on freeprints. But it also won't work with Snapfish and lalalab.

Basically I cannot connect the 3rd party app to my Gmail account. It asks permission brings up my accounts. Once selected I just get a spinning circle.

I have tried clearing cache, data removing permission for the app in account settings (hoping it would re-find permission).

I've tried an alternate Gmail account on the same device (which works but there not my photos). I've tried an alternate device (didn't work). Allowed less secure apps access to my account.

Finally I tried apps other than freeprints. The problem seems to be with my photo account rather than the 3rd party apps.

One of the apps did say API Resource limit exceeded for photo library... But the other apps say nothing and give me a spinning Circe.

I can only think of one around for this which is to backup and move to a new Gmail account. Photos, Gmail, drive, contacts... That will be a pain.

Does anybody have an alternative suggestion?

Answer:

Forget about these erratic services and use the new printservice straight from Google Photos.

See this link

PS: GSuite-accounts often have far less facilities then normal (personal) Gmail-accounts

Answer:

Even if I do that I still want to fix my Google account. The problem seems to be specific to my account.

Then of course the products may differ and price may not be as competitive. I followed the link and noticed it was in dollars (US). I work in British pounds but presumably if it's direct from Google they will have a British version. I'll look into it

It does bother me that my account isn't fully functional. So if you have any suggestions let me know.

Answer:

I've managed to create a workaround. I've opened a 2nd Gmail account. Shared my whole photo library with the 2nd account and logged into free prints with the 2nd account.

This works however if anyone comes up with a better solution my passwords, bookmarks, browser history and my business page are all still on account 1 so let me know if you have any ideas on how to fix this properly.

In the meantime I'll wait and see what happens after an app update... It might work then.

Answer:

I seem to have the same problem...

The loading circle keeps rotating but nothing get loaded. Things work fine with my other work account

Anyone can help? This really bothers me as I haven't been able to print my pictures

Answer:

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Question: Change name

Change my user name

Hello Mott,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

Hello Mott,

Follow the steps on this help pageto change your username.

Greetings from Ann

Answer:

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Question: https://drive.google.com/folderview?id=1rY-KkOp8whPt-WX59jKJYWZjZmTAWNns

https://drive.google.com/folderview?id=1rY-KkOp8whPt-WX59jKJYWZjZmTAWNns

https://drive.google.com/folderview?id=1rY-KkOp8whPt-WX59jKJYWZjZmTAWNns

Answer:

Hello Luis,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Drive or Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

Hello Luis,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Drive or Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: I deleted a photo from my gallery i took last night by mistake how can i find it

It was of my car wreck

oh, Unfortunately, there is no way to retrieve the missing photo :(

Casey, please enable install and enable Google photos Auto back & Sync, this way all your photos are automaticlly backed up, and deleted photos will be stored in trash for up to 60 days.

Let us know how it goes,

Kojo

Answer:

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Question: How to translate

Hi Charlton Johnson,

Google photos help community only handles Google Photos related issue and your question is related to Google Translate. So I recommend you to use https://support.google.com/translate .

Answer:

Hi Charlton Johnson,

Google photos help community only handles Google Photos related issue and your question is related to Google Translate. So I recommend you to use https://support.google.com/translate .

Answer:

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Question: Do you know how I can download all photos in the archive?

i have tried to download every 500 pictures, but it took so long time and uncomfortable.

Hi Uikew,

you can download all you photos in bulk using Google's Download Your Data tool https://takeout.google.com/settings/takeout Be sure to unselect all products except Google Photos.

Severel other ways of downloading the photos to a computer are explained here https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-download-all-autobackupped-pictures

So the question is: did you do something else?

Answer:

Is Pam Lakland the same person as the original poster Min L ????

And what about the order on photos.google.com ?

Is that normal?

Answer:

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Question: plz i need my photos

i need my photos

Hi Ajay,

these instructions explain how to back up your photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Is there was way to find out what photos came from what device, phone, computer, tablet, etc

It appears that photos.google.com is just one big flat file structure and that all photos from all d…

It appears that photos.google.com is just one big flat file structure and that all photos from all devices, computers, phone, tablet all get mashed into one big bag of photos. Is there a way to determine which photos came from where? Also If a photo on my computer and one on my phone have the same filename does backup and sync save both or overwrite one? All this is because I had a bunch of photos that I had downloaded from photos.google.com that originally came from my phone and put then in a folder that was also being backed up by backup and sync on my win10 computer. If I remove the photos from my computer, it is supposed to remove them from google photos. But will it remove a copy or the original photo from my phone leaving me with no copy of the photos I downloaded to my computer?

Answer:

"Is there a way to determine which photos came from where?"

Like Scott said, you can see in the info panel which device was used to take the photo. You can search with the name of that device (as shown in the info of a photo) to find photos taken with that device.

"If a photo on my computer and one on my phone have the same filename does backup and sync save both or overwrite one?"

Photos will happily upload two different photos with the same filename, but that is not what you should have asked: you talk about two copies of the same photo, and that is less obvious.

When the photos and their metadata are identical, Google should not upload them again.
When there is a change to the photo (edited) or to the metadata (caption or tag added, date changed etc) the photo will be uploaded as duplicate but NOT overwrite the old one. The only way to find out for sure in your case is to try, for example by uploading a sample manually. You can check on top in "Recently added" https://photos.google.com/search/_tra_ which ones were uploaded (again).

Answer:

Like everyone having used Picasa before, you are disappointed that the Backup-app on your Windows computer does not convert your neat folders into neat albums on Photos.

But young Google is not that clever anymore although they think they are :-)

However: your real backup is not on Photos, but on Drive at https://drive.google.com/drive/computers

And if you can switch-on the Drive-option to create a Google Photos folder which automatically will get filled with all pictures uploaded over years to Photos, but not via the Backup-app on your computer. That folder will have subfolders per year and per month.

So if your computer would die at this very moment, you can download from Drive what you need on a new computer to have your recent pictures at hand.

On Photos itself, you are invited to create thematic albums like about a recent holiday trip and then you select all relevant pictures (and movies) from the library-pile and then it does not matter from which camera they come - they just need to be good enough for that album which also maybe suitable for sharing.

That does not mean that you can delete the library - you only need to delete the bad ones from your phone mainly. Because on desktop you will do that also.

Answer:

Thanks all. After I posted I discovered what Rinus mentions that the photos from windows 10 are not handled the same way as from a phone or tablet. They go into a different place as Rinus mentions. It would be nice if google would make it clear that windows 10 backup and sync is not the same as from a phone or tablet. Not sure why. I did see the camera information that took the picture as mentioned by Janvb and ScottG_TC . Janvb claimed that you could search on that, but I did not see a way. I clicked on search (accessing photos via Chrome) and did not see camera as an option. There was no "as shown" in janvb post that I could see. All the formation that janvb mentioned does answer my question. I agree with Rinus about Google apps cleverness. Why throw away the folder structure that you have on your computer. All the pictures get mashed together in one big mess and you lose all the work you did separating the photos into folders (albums).

Answer:

"Is there a way to determine which photos came from where?"

"If a photo on my computer and one on my phone have the same filename does backup and sync save both or overwrite one?"

Photos will happily upload two different photos with the same filename, but that is not what you should have asked: you talk about two copies of the same photo, and that is less obvious.

When the photos and their metadata are identical, Google should not upload them again.
When there is a change to the photo (edited) or to the metadata (caption or tag added, date changed etc) the photo will be uploaded as duplicate but NOT overwrite the old one. The only way to find out for sure in your case is to try, for example by uploading a sample manually. You can check on top in "Recently added" https://photos.google.com/search/_tra_ which ones were uploaded (again).

Answer:

Like everyone having used Picasa before, you are disappointed that the Backup-app on your Windows computer does not convert your neat folders into neat albums on Photos.

But young Google is not that clever anymore although they think they are :-)

However: your real backup is not on Photos, but on Drive at https://drive.google.com/drive/computers

So if your computer would die at this very moment, you can download from Drive what you need on a new computer to have your recent pictures at hand.

That does not mean that you can delete the library - you only need to delete the bad ones from your phone mainly. Because on desktop you will do that also.

Answer:

@user1314..........

"If all your family members are all using the same MAKE/MODEL phone. There is no way to tell who took what picture."

That is only the case when these family members upload to the same account. When they add photos to a collaborative album while signed in to their own Google account you will see their names appear as an overlay in the thumbs view.

Answer:

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Question: I dont want all my google accounts have access to my Google photos, can i block it somehow?

I don't want all my google accounts to be able to access Google photos

They don't have: only the account which is used for uploading to Google Photos in the settings.

But the app always shows the pictures that still are stored on your phone - that is independant of any account. Like any Gallery.

Answer:

They don't have: only the account which is used for uploading to Google Photos in the settings.

But the app always shows the pictures that still are stored on your phone - that is independant of any account. Like any Gallery.

Answer:

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Question: Photos deleted from device don't delete from Google Photos

I have Google Photos synced to my Mac but when I delete a photo from my Mac it doesn't delete from m…

I have Google Photos synced to my Mac but when I delete a photo from my Mac it doesn't delete from my Google Photos. Is there a way to fix that so it syncs exactly? I delete the photos for a reason so don't want to then have to go into Google Photos to delete again. Thanks!

Answer:

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Question: My family photos 2016

My family photos

Hi Raghu,

can you please tell us something more on what you would like to know or do? Are you looking for missing photos?

I have tried refreshing, turning phone off, deleted the app, signed out and back in ? nothing is working.

I also cant delete photos or take screenshots from my actual phone photo album ?

Saying photo cannot be saved ?

Answer:

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Question: I can only share three photos from Google Photos to SmugMug. When I select 4, no smug mug icon.Why?

Upload photos from Google to SmugMug - I can only send three at a time. When I attempt to share four…

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Question: Please contineu my this account

I am continue my previous account please

Hello Kishor,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Deleted photos on phone but missing from Google Photos website now too - not in trash either

I checked my Google Photos trash on my phone and website but cannot find any of my photos. They were…

I checked my Google Photos trash on my phone and website but cannot find any of my photos. They were taken within the last month so they couldn't have been removed from the trash automatically. I know they were backed up before so is there any way to recover the deleted photos even though they aren't in the trash?

Answer:

No logic explanation possible, so you must have done something wrong yourself.

But Google may remove shared pictures if viewers did report them as abusing.

Answer:

You can see recent activity in your browser on laptop or smartphone via the link photos.google.com/search/_tra_ if you are logged-in with the same account as used in the Google Photos app under its 3 small lines.

If you have more accounts, you easily can get confused.

Maybe this helps to understand.

Answer:

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Question: How do I backup of photos

Backup of photos

Hello Evaa,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing upyour photos/videos from your Android device to Google Photos? If yes, to Backup your photos/video, before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

Me and my sisters son and my friends me and my love'r my sisters and his Hasbeens to the inbox and sweet photo gallery and my family my heart and sweet dreams

Answer:

Hello Prokash,

Thanks for posting.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Downloading pictures

How do you download pictures from your Android phone to your computer?

Hi Victoria,

to transfer some photos from your phone to a computer you can connect the devices through a USB cable like you do with a USB thumbdrive, and then copy the photos from the phone to the computer.

Hi Victoria,

to transfer some photos from your phone to a computer you can connect the devices through a USB cable like you do with a USB thumbdrive, and then copy the photos from the phone to the computer.

Thanks for posting in the Google Photos Support Community.

We appreciate your feedback and suggestions. Unfortunately, there isn't a way to change the ownership from yourself to another person in a shared photo album with Google Photos, I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

So since you can't change ownership, will the folder be deleted if the owner leaves the organization (and in turn his/her account is deleted by the organization)?

Answer:

If we can't change ownership but share albums to our other account (and then add them to the library) will these photos disappear when the first account is deleted by administrators? Just trying to find a work around to what is currently a flaw of the GSuite program.

Answer:

It turns out Google Photos is not covered by the G Suite agreement.

We've only just found this out, after using Google Photos for a few years.

One of our employees left in December to pastures new, and his G Suite user account is the "owner" of a lot of business photos (thousands) relating to the work we do.

We want to close down his user account, but not to lose the photos.

Others must have faced this problem - can anyone suggest a solution please?

(PS: I have already submitted this feedback)

Answer:

Hello Madelon,

Thanks for posting in the Google Photos Support Community.

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Stumbled on a bit of a work around on this:

-Add the pictures from the shared album to your library.

-Delete the shared album from the old owner.

-You will have all the pictures form the old album and can now make a new album with you as the owner.

A fair amount of work (especially if you have 1000s of photos) but worth it.

Hope it works for you.

Answer:

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Question: Lost phone had to get new one, new gmail and can't remember old password to teteieve list pictures

Can I get the photos recovered on my new device?

Judson, you need your old Gmail account to login to your previous Google Photos to access your photos

If you cannot get access into your account, please reach out to the Google Accounts Community for help

Answer:

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Question: How will i get back my photos in device phone

I try to get back my photos please help

hello Isaiah,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you trying to download your photos from Google Photos back to your device or have you deleted your photos from Google Photos or device gallery photos and trying to restore them? What exactly are you referring to?

To download photos and videos from the cloud to your iOS device, give the below steps a try:

On your iPhone or iPad, open the Google Drive app.
Tap Menu Settings.
Under Google Photos, turn on Auto Add.
At the top, tap Back .
Find and open the Google Photos folder.
Select the folder you want to download.
Tap More Select All Download .

Here's a help article to know more about how to download photos or videos to your device from Google Photos.

If you've deleted the photos from Google Photos library, they are temporary deleted as they would be moved to the Trash?Bin, and if you want to restore them after they are deleted from the Trash/Bin they cannot be restored.

Please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Keep me posted.

Regards,

Amanda

Answer:

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Question: How do back up my photo s

What Are the saying goes

See here for instructions on backing up photos

https://support.google.com/photos/answer/6193313?hl=en

Answer:

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Question: What is "looping a video"?

What "looping" is before I undo it.

Hello Lorraine,

Thanks for stopping by the Google Photos Support Community.

Looping a video is allowing the video to play in a repeat mode without skipping to the next. To disable this feature, simply go to the video and tap on it, then hit the 3 stacked dots in the upper right, then unselect loop video.

If you want a single video to play over and over, then keep the feature enabled (check the box that says 'Loop videos').

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hey Lorraine,

Thanks for keeping me posted.

I'm glad I was able to answer your query.

Cheers,

Amanda

Answer:

Hello Lorraine,

Thanks for stopping by the Google Photos Support Community.

If you want a single video to play over and over, then keep the feature enabled (check the box that says 'Loop videos').

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hey Lorraine,

Thanks for keeping me posted.

I'm glad I was able to answer your query.

Cheers,

Amanda

Answer:

I have the new Galaxy s10+. I found the no loop option and it was already turned off. Tried turning it on and off and it still loops.

It looks on any type of picture app, Gallery, etc.

Answer:

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Question: Is there any way to transfer all my shoeboxapp photos to google photos?

I've tried downloading my shoebox photos with thei single zip file but it doesn't work.

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Question: if i select upload where are they uploaded to

Hi Linda,

the Google Photos app uploads the photos to the https://photos.google.com website. To make the app upload the photos automatically you can turn on the auto backup option under Settings > Back up and sync > Back up and sync.

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Google photo QA

Tuesday, May 3, 2022

google services perfomance is poor last couple months

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