Monday, March 21, 2022

Stop syncing from WhatsApp

Question: Stop syncing from WhatsApp

My son organised for any photos and videos people send me from WhatsApp and Messenger to automatical…

My son organised for any photos and videos people send me from WhatsApp and Messenger to automatically back up or sync to my Google photos account. I'm getting too much so I would like to disable this function.
But I still want camera photos to sync to Google. 
 Please help.

Answer:

@Sue
Then your son also should be able to switch-off that syncing also :-)
But simply go to the Library-page and then open the WA-folder in the row under Photos on device and switch-off the backupping. There maybe two WA-folders: one for pictures and one for videos and maybe one for gadgets also. 
Nevertheless you can backup any interesting picture to Google, but then you have to select these images manually and then choose "Backup now" under the 3 famous dots. 
The Camerafolder is synced always. 
Best.


Answer:

Hello Rinus, thanks for your reply. My son is away and not able to do help me at the moment. Anyway I need to learn how to do it myself. I appreciate your help, but I;m not sure where the "Library" page is. Do you mean in Google Photos?

Answer:

@Sue
Then your son also should be able to switch-off that syncing also :-)
But simply go to the Library-page and then open the WA-folder in the row under Photos on device and switch-off the backupping. There maybe two WA-folders: one for pictures and one for videos and maybe one for gadgets also. 
Nevertheless you can backup any interesting picture to Google, but then you have to select these images manually and then choose "Backup now" under the 3 famous dots. 
The Camerafolder is synced always. 
Best.


Answer:



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Question: Mobile se photo click hone pr camera folder se 1-2 din me delete ho jate h automaticaly

System sahi hona chaiye

Hi, ajay kumar meena
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Do you have some file explorer app on your phone?
If not, you can install the "Files" by the Google app.
Then search the phone's memory for all photos.
You should be able to find the folder in which the camera stores the pics.


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Question: While playing a movie from telegram we are unable to hear the sound....why

Check ed out the volume



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Question: My pictures of 2009 to 2013

My all old pictures



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Question: Videos are not opening, says can't play video. This is really annoying and tjis has been happening

Videos can't play

Hi, Vijay Shingde
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you please clarify the following?
Were these videos captured through the camera on your phone?
Or, did you download those through some social media or web link?
That will help in understanding the cause of the problem.


Answer:



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Question: I accidentally deleted my photos from backupup how can i retrieve them?

I accidentally deleted my photos from backupup how can i retrieve them?

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with Nusrat Lia's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


Answer:



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Question: Today i have missed the notification of new creation done by google photos, from where i get back th

I have missed the notification of new creation given by google photos . I am not able find out that,…

Hi, Shahid Ahmad 5618
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Creations like Memories remain available in the gallery view till those are replaced by newer ones.
Other creations can be seen in the search tab under the heading "Creations".


Answer:



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Question: My some photos are missing

My some photos are missing

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with kamlesh saini 419's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.
 


Answer:



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Question: Photo date



I have tried nothing it's just the glitch please solve the problem.
The photos taken on one day is showing half on one day and other on another day

Answer:



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Question: Can't download video

Video created under utility can't download

Hi, Sanjiv Sahu
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you please share the screenshot of the message you get when to try to download a movie or animation?


Answer:



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Question: How can I find out where a photo originally came from?

Trying to find out where a photo originally came from

Shane, 
 
That depends on what you actually mean when you say "came from" and also depends on the image file itself. 
 
If the photo was taken with a modern smartphone camera, there is information (called Exif metadata) embedded into the file that can tell you the make and model of the phone, the date and time, the exact GPS location (assuming this option was not disabled by the photographer), and many other things related to the image. 
 
However, some image editing apps erase all Exif metadata, so if the photo was edited that original info could be gone, or replaced with different information by the editing app.
 
Also, it is possible to edit a photo's metadata to change anything, including the phone/camera model and date and GPS location.
 
Regards,
~ Greg
 


Answer:



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Question: What if the pictures were taken in good taste. Minimal nudity. They were actually taken for tattoo'

I was wanting to create a photo book of tattoos. My friends as well.

Ronald, 
 
I don't think it would be a problem. TBH, it's unlikely that an actual person will ever see your pictures anyway (except for the photo book cover, of course, and maybe a random page during quality control checks). So, unless there's some super strict conservative AI involved with making photo books, it probably won't be an issue.
 
If I were you, I'd go ahead and create the book just like any other. Worst case scenario is you get an email telling you they won't do it, but I'd be surprised if that happened. 
 
Regards,
~ Greg
 


Answer:



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Question: Unlimited Storage

Hi, My question is regarding the unlimited photostorage that will end june 1. Im from Sweden and thi…

Hi,
My question is regarding the unlimited photostorage that will end june 1. Im from Sweden and thinking about buying a pixel 5 or 4 and was wondering if i will get the benefit of Unlimited storage that is provided for current pixel users.

Just to be clear, if i buy a pixel now will i get unlimited storage as promoted past June 2021?

Have a great day

/Gustaf

Answer:



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Question: Why skip double photos feature is no more ???

Please add that feature

Hello Saifuddin Vhora. Thanks for posting to Google Photos
 
When making suggestions for new features/improvements, the quickest way (and recommended best practice) is to use the 'Send Feedback' link from within the product itself as that goes straight to the developers to alert them of requested additions or changes to the platform.
 
Please note that you will NOT, under most circumstances, get a reply.
 
Please be sure to leave separate Feedback for each suggestions as they may go to different development teams. Thanks 
 
 
 


Answer:



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Question: Why are memees being sent to my photos

Why are memees being saved in my photos?

Hello Diane,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:



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Question: Why are jpg files in one folder within Google photos using free storage space?

I have one folder in my Google photos that is using a large amount of free storage. It only contains…

I have one folder in my Google photos that is using a large amount of free storage. It only contains older jpg files. It's my understanding that these would normally be free to store. All of the other photos I have are using free space, and I'm not near using my limit. How do I fix this so they are free storage?

Answer:

You can check on https://one.google.com/storage whether storage is used by Drive, Gmail or Photos
On https://one.google.com/storage/management you can see which files use most storage in Photos, Drive and Gmail.
 
Storage used by Google Photos can be recovered by using "Recover storage" on https://photos.google.com/settings. That will convert ALL (it's all or nothing) photos/videos to the free "High Quality". Save the ones you want to keep in original size somewhere else before you use this option.


Answer:



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Question: Photo contacts

Mahander Yadav 7659

Hi, Mahendra Yadav 7659
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Can you please add some more details of what do you want?


Answer:



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Question: My photos only load til 2018. I have no access the photos prior to that. Please help.

Why aren't my photos loading? Nothing prior to 2018 loads! How can this be fixed?

Hi, Shahi M.
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you visit the link https://photos.google.com log into your account & see whether you can find your pics there.
If you can find the photos prior to 2018 there, please revert.


Answer:



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Question: Can I change the format of my screenshots? If so, how in very lamen terms?

I took a few screenshots and they are in a "pgn" format and I need them in a jpg format is there an …

Not clear why you need in jpg and if you need them on your computer or on Android only. 
But open the Playstore and type "convert png to jpg" and you will find many apps for that purpose. 
I am not going to test them all, but try one with a high ranking like 4.4* 
Good luck


Answer:



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Question: Dela foton och videor



Google Help Dela foton:
"Du kan dela foton, videor, album och filmer med vem som helst, även om de inte använder Google Foto-appen."
Gäller det även personer som ej har ett Google Konto?


Answer:



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Question: Backup Acoounts

My account storage is almost full and I backed up some of my pictures by sharing them to another acc…

My account storage is almost full and I backed up some of my pictures by sharing them to another account. If I delete them from my current account will they also be deleted on my other account?

Answer:

Hi, Wafa Angel
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You must save the shared pictures through the second account. Then those will get loaded into the storage space of that account & wouldn't be affected by any action through the first account.


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Question: How do I make money off my nude photos

I'm trying to share my nude photos of myself with people who are interested in seeing them



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Question: I am download many images from whatsapp but these are not saved in my google photo

I am download many images from whatsapp but these are not saved in my google photo please solve my i…

@Mukesh
Then the WA-folders have to get synced: goto settings under your profile right-up in the Google Photos app and then select Backup and there you can find these folders and you can select them. 
Be aware that WA is low quality and all will have wrong dates. 
Can't help - it is related to Facebook :-)


Answer:



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Question: I want my pic in my trash se delete ho gya kaise laye



Mera trash ne se bhi delete ho gya mujhe Lana plzzz batyye naa kaise aayege plzz help me 

Answer:

Hi, Md monazir mallick
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When you delete something residing in the trash, then regrettably, that's an irreversible action.

There is no way to recover the pictures through google photos.
 


Answer:



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Question: recover deleted photos and videos

i need deleted photos and videos to my email

Hi, Ashok Kumar Ashok
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


Answer:



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Question: How too delete video from email

Delete video

Hi, Noor Alam 3421
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your expectation is not clear.
Are trying to delete the attachment in some email?
Or, are you trying to delete the video that you downloaded through an email?
Or. are you trying to remove the backed up copy in Google Photos?
Can you please clarify?


Answer:



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Question: Update issue



Hi, 2008 B.Anusha Rani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you please share a screen shot of the message which is trying to suggest some other app?


Answer:



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Question: Why my all photos suffels my old photos which is captured on another date is comes on present date

When I open my google photos my old photos which is captured on past months / years comes on top and…

When I open my google photos my old photos which is captured on past months / years comes on top and present new photos goes down when i scroll down why this happening even old photos captured date also change now it showing present dates / years but that photos were captured on past dates / years.



This problem start happening when I changed backup setting to original quality.

Can you please help me regarding this I unable to find my present photos because it suffels.

Answer:

Hi, Akash Singh 2238
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you visit the link https://photos.google.com log into your account & see whether you can find your pics there in the right order.
After that, please revert.


Answer:

Hi,  Akash Singh 2238
 
Thanks for your reply
 
However, can you please confirm whether through the web link you are seeing the pictures in the right order?
The problem of not able to see the WhatsApp pictures is unrelated to that.


Answer:

Hi,  Akash Singh 2238
 
Thanks for your reply
 
Can you please add some screenshots?
Please open the Google Photos collection through the web link once again.
Take a screenshot of the gallery view showing the dates.
Then open any picture from one specific date, tap the encircled symbol i and see whether the capture date displayed there is having a mismatch with the one displayed in the gallery view. Add a screenshot of that.
These two screenshots will help in understanding the problem


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Question: Does Google Photos create copies of photos in Albums, or just instances linking to a single photo.

In adding the same photo to a number of different albums, are we duplicating the photo each time, or…

In adding the same photo to a number of different albums, are we duplicating the photo each time, or just adding instances of a single photo to each album?

Answer:

Hi Gavin, the master copy of a photo is stored in the cloud and links to it are placed into an album or multiple albums, Regards, Peter

Answer:

Hi Gavin, the master copy of a photo is stored in the cloud and links to it are placed into an album or multiple albums, Regards, Peter

Answer:



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Question: Casting is only for 5 mins.. y so...?

Casting Details and not for long time

Hi, Jaya Lakshmi sankar
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please clarify which method you are using to cast the photo or video?


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Question: Will my photos show up in other peoples searches

Google Photos uses metadata to group photos into collections in your account. When you search for ph…

Google Photos uses metadata to group photos into collections in your account. When you search for photos I assume it searches on this metadata. If you search for photos on a "place" for instance, is your search limited to your own collection, or will it include shared photos and albums from other peoples collections, or will your search return photos from the whole Google Photos universe (shared with you or not)?

Answer:

A search in Google Photos is normally limited to the photos stored in Google Photos in your account. It does NOT search in albums shared with you, unless you added the shared photos to your own library, and thus became owner of a copy.

Answer:

A search in Google Photos is normally limited to the photos stored in Google Photos in your account. It does NOT search in albums shared with you, unless you added the shared photos to your own library, and thus became owner of a copy.

Answer:



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Question: Need my permently deleted photos back

My photos i deleted them frm bin accidentally plss i need them back

Hi, R A M A N A
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?
Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.


Answer:

Hi, R A M A N A
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?
Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.


Answer:



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Question: Image delete my help you sir get

Image delete sir help my photo pelessd

Hi, Ravi Babu Ziddi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


Answer:



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Question: How can I find and delete duplicate photos.

The problem will occur after moving all my pictures to albums Google photos. And Google save a copy …

It's not clear where the duplicates come from, but here is a general link for more info.


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Question: Temporary deleted Photo

I by mistake deleted all my pics from trash and I have to recover them how can I get the pic back.

Hi, NIHAAL KHAN97
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we empty the bin, that becomes a permanent delete and not temporary one.
Then regret, that becomes an irreversible action.

There is no way to recover the pictures through google photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


Answer:



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Question: Google Photos' recovery storage function not working

Hi, My Google Photos was set to High Quality. About a week ago now uploaded photos and videos from m…

Hi,

My Google Photos was set to High Quality. About a week ago now uploaded photos and videos from my PC (at least 10GB). Once uploads complete Drive showed that 3.7GB of space used by Google Photos.    

I carried out the following actions:

1) I have looked at Unsupported Videos and this is empty - there are none which are unsupported.

2) I selected the Recover storage button. A message appeared stating that the process was taking place

3) I try Step 2 over the course of a week - the 3.7GB is still taken up by Google Photos

4) Sometimes when I select the Recover storage  button - I see the following message "Trouble compressing items. You can only recover storage once per day.

5) Sometimes I see no message and when I click the Recover storage button then it seems to be processing ok

6) No matter what I try, the storage is not recovered and I am stuck with 3.7GB of storage being used by Google Photos, and I've had to delete everything from Google Drive so that I can stay under my 15GB limit receive emails etc

7) I contacted Drive support - they told me to write on this forum - they also told me that they would temporarily increase my storage capacity by 100GB - this hasn't happened though!

So in summary, I still have 3.7GB of space taken up by Google Photos and I can't use Drive because of this.  The Recover storage Functionality isn't working. There are no Unsupported Videos, Google Drive Support are not helping - really hope you guys can?

Many thanks in advance

Biome

Answer:

Biome,
 
The amount of free storage space you have with Google is shared between Google Photos, Google Drive, and Gmail. This means that any email attachments in Gmail, original quality pictures in Google Photos, and certain file types in Google Drive will all reduce the amount of space you have left.
 
Visit the Google One storage page to see your current storage usage and some optional (paid) plans for increased storage.
 
Sorry to hear that you're having trouble with this. The first basic thing: make sure you're actually looking at, talking about, and interacting with with same Google account. Many people have multiple accounts, and it's not uncommon to have a problem because you didn't realize you were looking at the wrong account. 
 
You should definitely visit the Google One Storage Management page to view more comprehensive details about your files. This is, perhaps, where you'll find the most helpful information about your files. You'll see what's taking up your storage space in Gmail, Drive, and Photos.

This info should go a long way to helping you figure out what's responsible for using your storage. You should also go back to the conversation you had with Drive support and mention that you haven't received the temporary increase in storage. 
 
Regards,
~ Greg
 


Answer:

Thanks Greg for the reply,

Yes I am 100% using the same account and understand the space is shared between Drive, Gmail, Photos

Google One is showing me as 96% full (as I've been forced to delete most content from my drive so I keep on receiving emails....) and it shows 15GB still (weird to be told by Drive Support that they would give 100GB as a temp solution and this not to be implemented, but anyway I think Photos is still the issue as follows...)

Storage Details:

So Google Photos is the issue, as I would like to compress and recover the 3.7GB...

Storage Manager shows the following:
and No Unsupported Videos found either.

I have just tried to look (for the maybe 100th time this week) at the Recover Storage option in Photos, button is enabled, I click Recover Storage and then click Compress, another another box appears (click Compress again) and the following error is produced and the story ends:



Does anything jump out as being weird in the above?

It seems to me that this boils down to the Photos Recover Storage not working?  Maybe something weird like Phantom Files which are taking up the space and can't be seen by Photos?  I wouldn't imagine that compressing 3.7GB shouldn't be much of an issue for Google Photos to compress and recover?

Appreciate any suggestions or advice you could offer,

Thanks

Biome


Answer:

From the screenshots you've shared, here's what comes to mind: 
 
Of the 14.46 GB storage space being used, Photos accounts for 25.5%, while Gmail accounts for 71.2%. 
 
The fact that more than 10GB is used by Gmail is where I would focus first. How many old emails with attachments do you have? How many of those do you really need? 
 
On the storage management page there's a section that shows emails with large attachments. You should definitely look through that and get rid of old stuff you don't need. If storage management says you have no large photos or videos, that seems to indicate the Recover Storage process was successful. 
 
You should stop clicking the Recover Storage button. The popup message states you can only recover storage once per day. The official Google Photos Help page about upload sizes says the same thing. If you're only supposed to use that feature once per day, and you're trying to use it 100 times in a week, of course you're going to get an error message. If there's a glitch somewhere, you could be exacerbating it with so many attempts to activate the feature.
 
I understand you keep clicking the button because you haven't yet seen the results you expected. But the fact that you're seeing the error message indicates that the first time you clicked the button that day was  indeed received by the system, so there's no need to keep clicking it. 
 
My suspicion is that the problem is not that your pictures and videos weren't compressed when you clicked Recover Storage. Instead, I would venture to guess the problem is the newly available space isn't being properly displayed and transmitted. I presume this because storage management shows zero Large Photos & Videos, and Recover Storage responds to your attempts with messages confirming the process has already been utilized for the day. 
 
So, again, my presumption is the problem is not that your pictures and videos aren't being compressed with the Recover Storage option, but rather the available account storage space isn't being indicated properly. 
 
You could perform a test to see what happens. One of your screenshots shows total storage used as 14.46 GB. (Visit that page again before doing anything so you have the most up-to-date numbers.) This would seem to indicate you've got 0.54 GB, or 540 MB, of available space left. Try uploading to Drive a single file that is more than 540 MB. 
 
If it's just a recording error, your file should be uploaded without an issue because you do actually have enough space. If you can't upload, there could be other internal errors that require attention beyond what you or I can tend to. 
 
Sorry for the long reply. It's just that you've got a lot going on here and I wanted to be thorough and clear. 
 
Regards,
~ Greg
 


Answer:

Hi Greg, 

Thanks for the reply, I really do appreciate it.  

I just checked the storage used again and it looks like the Google Gods have answered our prayers!


Thanks again, I guess there was just a glitch in the Matrix...

All the best,

Biome


Answer:

From the screenshots you've shared, here's what comes to mind: 
 
Of the 14.46 GB storage space being used, Photos accounts for 25.5%, while Gmail accounts for 71.2%. 
 
The fact that more than 10GB is used by Gmail is where I would focus first. How many old emails with attachments do you have? How many of those do you really need? 
 
On the storage management page there's a section that shows emails with large attachments. You should definitely look through that and get rid of old stuff you don't need. If storage management says you have no large photos or videos, that seems to indicate the Recover Storage process was successful. 
 
You should stop clicking the Recover Storage button. The popup message states you can only recover storage once per day. The official Google Photos Help page about upload sizes says the same thing. If you're only supposed to use that feature once per day, and you're trying to use it 100 times in a week, of course you're going to get an error message. If there's a glitch somewhere, you could be exacerbating it with so many attempts to activate the feature.
 
I understand you keep clicking the button because you haven't yet seen the results you expected. But the fact that you're seeing the error message indicates that the first time you clicked the button that day was  indeed received by the system, so there's no need to keep clicking it. 
 
My suspicion is that the problem is not that your pictures and videos weren't compressed when you clicked Recover Storage. Instead, I would venture to guess the problem is the newly available space isn't being properly displayed and transmitted. I presume this because storage management shows zero Large Photos & Videos, and Recover Storage responds to your attempts with messages confirming the process has already been utilized for the day. 
 
So, again, my presumption is the problem is not that your pictures and videos aren't being compressed with the Recover Storage option, but rather the available account storage space isn't being indicated properly. 
 
You could perform a test to see what happens. One of your screenshots shows total storage used as 14.46 GB. (Visit that page again before doing anything so you have the most up-to-date numbers.) This would seem to indicate you've got 0.54 GB, or 540 MB, of available space left. Try uploading to Drive a single file that is more than 540 MB. 
 
If it's just a recording error, your file should be uploaded without an issue because you do actually have enough space. If you can't upload, there could be other internal errors that require attention beyond what you or I can tend to. 
 
Sorry for the long reply. It's just that you've got a lot going on here and I wanted to be thorough and clear. 
 
Regards,
~ Greg
 


Answer:



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Question: How to keep some photos as private

I want to keep some photos as private only I can see when I will want to see them

Hi, Soni Kumari 68
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can archive the photos which you wish not to be visible easily.
However, any knowledgeable person can access the archive & see the entire content.


Answer:



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Question: Phone is not reading srt files. Am not getting titles for stored movies

Phone is not reading srt files

Hi, sreekhanth malathielangovan
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The video player in Google Photos doesn't support captions.
You will have to look for some proprietary media player app.


Answer:

The Google Photos app is not intended to be used like other movie viewing apps. It is designed to be used with personal media, not professional full-length movie files. Even though the app is capable of showing a movie file, it is not able to include and process the srt subtitle files. For watching movies with subtitle files, you should use a dedicated film viewing app such as VLC or one with full media capabilities. 


Answer:



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Question: Plz give me my all pics

Plz backup my pics

Hi Kanchu

I am unclear if you need help with back up settings, or, finding images that were deleted.

If you need assistance with backing up images, please read this help article


Or if you need to see if you can find deleted images:


Best wishes

Joe


Answer:



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Question: Permanently deleted files

I want to recover permanently deleted all photos

Hello Sir,
I'm sorry, it's not possible to recover photos and videos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Thanks.


Answer:



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