Accidently hit Clear Up Space

Question: Accidently hit Clear Up Space

I accidently hit Clear Up Space (or whatever it's called) and now A LOT of my photo albums are gone,…

I accidently hit Clear Up Space (or whatever it's called) and now A LOT of my photo albums are gone, hundreds of photos and videos, and I can't create an album or move a photo to an album.. What happened and can I reverse this? 😭

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Question: How can I move all of my storage on MS OneDrive to Google One?

I have a subscription fro MS Office but don't need it any longer. I use Google for everything now an…

I have a subscription fro MS Office but don't need it any longer. I use Google for everything now and want to cancel my MS account and migrate all my storage to Google. It's about 500 gb of data. What is the best way to go about this? Thanks in advance.

Answer:

That is a terrible amount to get synced down to your Windows computer via the OneDrive settings in the Windows filemanager (Explorer), so you may need to do that per 10 folders. 

Besides: you may have a lot of RAW-files there and did you ever have tried to upload a few of such raws into https://photos.google.com. Because your camera may not compatible with GP: see the large list on https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061 

If not compatible, they will stick in folders on Google Drive and taking a lot of storage there. 

If compatible tay will take no storage on Drive but on Photos only and if you to have them there uncompressed to jpg's you will have to pay $10 per month for having 2 TB (see https://one.google.com/storage). 

And the syncing + uploading will be a terribly slow and will block your computer for weeks. 

So you must clear-up this point first before we can go on.

Answer:

Try Cloud Drive Migration Tool - a perfect and reliable tool to move all storage data on MS OneDrive to Google Drive without losing any information. This software supports simple and easy user-interface, so anyone can easily understand the software working without having any technical skills.

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Question: Duplicate photos

Is there an easy way to delete duplicate photos and make more room for storage

No easy way I am afraid.
See  How to prevent/remove duplicates

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Question: How to recover delete photos

How to recover delete photos



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Question: Recover photos and videos

Hello I want to recover my photos and videos I accidentally deleted my all photos and videos So plea…

Hello

I want to recover my photos and videos

I accidentally deleted my all photos and videos

So please help me to recover my photos and videos

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Question: requesting to recover my deleted videos from google photo trash.

I accidentally deleted my video in Google photo on February 27



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Question: I want to recover my details about her

I want to recover my details about her please



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Question: How to recover deleted photos

Recover deleted photos



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Question: How to recover deleted photos

Hello I want restore deleted photos



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Question: Hw get permanently deleted pics

Ok help me recovery my pic



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Question: Find missing photos and videos

Find missing photos and videos from my google mail hoots account



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Question: Photo Recovery

Photo Recovery please restore my deleted photos



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Question: recover my video

hello sir, i delete my video from trash also by mistak, which is very important for me. so please re…



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Question: How to recover deleted photos

I'd like recover my old deleted photos



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Question: I can't backup my photos I want my photos I don't know what to do am keep on trying pls help me to g

I can't bank my photos facing a issue



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Question: Sharing Photo Album

I created a shared photo album for my wedding guests to share their photos. Is there a way to change…

I created a shared photo album for my wedding guests to share their photos. Is there a way to change the url to something simpler like our names? I'd like to be able to easily communicate the website to people and right now it's a crazy random sequence of letters and numbers. Thank you!

Answer:

Hi Laura,

Welcome to the Google Photos Help Forum.

Unfortunately, it is not possible to change the URL of the sharing link of the album to something simpler like names.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedbackabout it through the following steps:

• Open Google Photos.
  
• Click on Menu.
• Select Send feedback.
  
• Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

Hi Laura,

Welcome to the Google Photos Help Forum.

Unfortunately, it is not possible to change the URL of the sharing link of the album to something simpler like names.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedbackabout it through the following steps:

• Open Google Photos.
  
• Click on Menu.
• Select Send feedback.
  
• Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

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Question: How to recover photo

My photo deleteRecover my photo and details



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Question: How to recover my photo

recover my photo please very Argent



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Question: Can I remove duplicate photos I have 19,000 of which 5,000 may be dupe's I don't want to take a week

Help

@ Joseph H. Campbell

Sorry Joseph, but there is no easy way ... 

See   How to prevent/remove duplicates

If you find something better please let us know here 

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Question: How to recover my photo

How to recover my photo my photo recovery please



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Question: Updated I phone lost editing picture features

My I phone updated overnight & now I lost my extra google one editing tools such as hdr, alpineglow,…

My I phone updated overnight & now I lost my extra google one editing tools such as hdr, alpineglow, the ability to move lighting on a portrait (portrait light)  etc.  I have turned on/off my phone. Didn't help. Removed overnight update it didn't help. 

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Question: Deleting Photos from Google Photos

I have an iPhone 12 Pro Max and have been getting notified that my Google storage is 86% full. I loo…

I have an iPhone 12 Pro Max and have been getting notified that my Google storage is 86% full. I looked at it and my photos are taking up the majority of the space even though I have backup turned off bc I backup using iCloud. I painstakingly started deleting the photos from Google yesterday and then found that it deleted them from my iPhone as well. How do I stop this madness? I need more room on my Google Drive but do not want to have to pay for it bc of this glitch. Thanks for your help.

Answer:

Hello Joann,

 

The safest way to delete from Google Photos is to delete the Google Photos app and delete the photos at https://photos.google.com/  or in bulk at https://photos.google.com/search/_tra_ where they are sorted by upload date.

The camera roll photos will not be affected.

 

If you need to reinstall the app do not enable Back up & sync. The photos will be backed up again if Backup & sync is re-enabled.

 

Regards,

Peter

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Question: anyone know how a google photo album can exist on my smart phone but not in the same app on a computer? Trying to copy the album to a computer and/or share on FB

On a recent trip I created a google photo album; all pics were copied to the album once they were ba…

anyone know how a google photo album can exist on my smart phone but not in the same app on a computer? Trying to copy the album to a computer and/or share on FB

Answer:

On a recent trip I created a google photo album; all pics were copied to the album once they were backed up (very limited and slow internet access); I then removed the pics from my device but all pics were able to be viewed and edited in the google album.  I'm now home and trying to upload a copy of the whole album to a computer and to Facebook to share with friends (don't want to share the album on google) but even though I can see, access and edit the album on my android Moto phone, I cannot see the album in my list of albums on google drive; I am able to see the individual pictures though.  Any suggestions or help?

Answer:

Hi Tess,

Welcome to the Google Photos Help Forum.

Just to confirm, are you trying to view the album of your Google Photos in the Google Photos folder of Google Drive? 

If yes, unfortunately, it's an intended behavior of Google Photos where the albums of your Google Photos will not show up under the Google Photos folder of Google Drive.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedbackabout it through the following steps:

• Open Google Photos.
  
• Click on Menu.
• Select Send feedback.
  
• Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

If that's not the case, please write back to me with a screenshot so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Hope this helps.

Best,

Emma

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Question: Restore deleted photos and videos

Hello I want to restore my photos and videos they are very important for me someone has detected the…



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Question: How to recover deleted photos

Hello I want restore deleted photos



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Question: Iam not able 2copy photo from web

Iwant 2copy photo from Google

Hi, Jayarani Jayarani

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

However, regretfully, your query is not related to any feature in the Google Photos app.

I suggest you contact the admin of the webpage.

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Question: Why does google photos create slow motion videos automatically?

I recently noticed that some of my videos have been changed to slow motion by themselves. For exampl…

I recently noticed that some of my videos have been changed to slow motion by themselves. For example a video of me recording my screen that I uploaded over a year ago has a segment of slow motion in the middle of it which it did not have before (I have never used anything with slow motion on Google photos so I couldn't have done it accidentally). Why does this happen? I don't want these videos to be in slow motion and I don't know how to remove it.

Answer:

Hello Manda,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Google Photos only creates animations and collages. Not slow motion videos. Were these videos upload in normal speed but after the backup the appear in slow motion?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

Yes these videos were uploaded in normal speed and they have been normal until recently and now they are in slow motion (or at least some part of the video). When you scroll through the gallery the little play logo at the top right of every video looks different (I circeled them in blue) and when you watch the videos it says slow motion in the top right corner (circeled in green) and when I click it a text shows up saying it is to make my "favourite moments" last longer. 

Answer:

Hello Manda,

Thanks for writing back.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

• Check your internet connection (mobile data).
• Close the Google Photos app and re-launch it.
• Sign out and sign back in to Google Photos with the same Google Account.
• Clear App data:
• Open your device's Settings app (not the Google Settings app).
• Touch Apps.
• Select Google Photos in the list.
• Touch Clear data.
• Update the Google Photos app on your Android phone:
• Visit the Google Play Store.
• Open Google Photos.
• Touch on Update.

Let me know how it goes.

Regards,

Amanda

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Question: Who to recover my deleted photos

Very important my all photos delete



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Question: How to recover deleted photos

Please sir help me, sir mera phone chori ho gaya tha jiske wajah se meri photo delete ho gai thi ple…



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Question: Compressed video

When I want to send a video a compresses it and then you can no longer even see what's going on



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Question: I never received my pot holders

I never received my potholders and December and would like to received them



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Question: Recover my deleted vedio

Hello sir/madam my personal vedio is deleted permanently so i request to please recove my vedio



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Question: I deleted video from Google photo trash

Can I get my file back?



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Question: How to recover Google Photo Permenantly Deleted?

I just deleted the photos from Google Photos (Permenantly, even from Trash). Is there anyway I can r…

I just deleted the photos from Google Photos (Permenantly, even from Trash). Is there anyway I can recover. It happened to me this morning, 28 Febreuary 2022!

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Question: Attaching photos to Messenger does not prompt with Share As, Large size , Actual Size, Create...

When attaching photos from Google photos to Messenger it does not automatically prompt with the opti…

When attaching photos from Google photos to Messenger it does not automatically prompt with the options to "Share As, a Large size , Actual Size , Create link, or share Album".  My Wife and I have Samsung S20FE phones (recently purchased)  and on her phone it does automatically prompt when sharing in Messenger and gives that "Share As" option, but not mine.  We've compared settings, but can't find anything different.  This feature was also available on my old Motorola phone too. I went to Verizon and they said it was a setting in Google Photos, but were unable to find anything.  I've also uninstalled and reinstalled Google Photos, but the issue still persists.  I am aware I can go into edit, and resize the photos, or create a link, but these are extra steps and more than necessary when I just want to send 4 or 5 photos.  My wife's phone, with the same camera settings can attach up to 8 photos when she's prompted and switches from "Actual Size" to "Large size"  going from 12.6 MB to 2.2MB, since I never receive the prompt, I can only attach 2-3.   Hopefully someone can help me restore this feature.  Thanks - Ray

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Question: Contacting Google Photo by phone

I cannot track my order. Last update it was in North Carolina and that was at least 5 days ago!



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Question: How can i recover my recently deleted image backup ?

Hey Google i was making backup of my pictures on Google photos from a long period but recently it sh…

Hey Google i was making backup of my pictures on Google photos from a long period but recently it showed that your device is fully .My mom who is not so much tech friendly deleted all the pictures . Please recover my delted data i will be ver very thankful to you .

That data meant a lot to me since it consists of my memories from my childhood .

Pls help pls 

Will be very thankful to you if you do it.

🙏🙏🙏🙏🙏🙏🙏🙏

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Question: Photos recover permanent delet

Hello team, Please recover my photos permanent delet before 2 years ago it is very important photos …



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Question: Locking up apps for privacy

I've locked out a few apps but they aren't locked. What can I do

Hi, Aubrey Winn

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

Regrettably, there is no option to lock the Google Photos app.

 

Nevertheless, you can use the new "Locked folder"  feature & hide sensitive photos & videos.

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Question: my photos back

my photo got deleted please bring me back



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