Wrong Person ID in photo

Question: Wrong Person ID in photo

The facial recognition is identifying one of my kids wrong, keeps saying my daughter is her brother,…

The facial recognition is identifying one of my kids wrong, keeps saying my daughter is her brother, they aren't twins and there's an age difference. I've tried to manually correct this multiple times and it keeps identifying the faces incorrectly

Answer:



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Question: I empty trash bin on my google photos

Hello everyone, I'm the owner of deleted files, I deleted them accidentally from the trash bin in go…

Hello everyone,  I'm the owner of deleted files, I deleted them accidentally from the trash bin in google photos, approximately two weeks ago, i mean it was the last time when I pressed the button, clean trash bin. I moved that photo accidentally to trash bin around one month ago, and the photo have been uploaded to google photos in the end of december. The photo was done from my phone, i took picture of laptop screen there was written 12 random words. So there must be the photo of 12 random words, is there any chance to get back that photo ? plzzzzzzz

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Question: I need to recovery my daleted photos

Recovery photo's

Hello Divya. Deepu23456,

Welcome to the Google photos community

To restore your photos and videos I suggest you to follow the below steps:

If you deleted an item and want it back, check your trash to see if it's there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone's gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You moved it to trash more than 30 days ago on an Android 11 and up device, and it wasn't backed up.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

Hope This helps,

Thank you,

Have a good day.

Answer:



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Question: Why the video quality went do4

My video quality was not clear in the Google photos but before it was clear



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Question: All my photos and videos have been deleted. Please recover those

My storage was full .. so I accidentally deleted For the space.



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Question: How to recover permanently deleted my photos and videos?

I want recover my photos and videos please 🙏 help me, all photos are very important



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Question: Will uploading pictures to Google Photos with school account violate my privacy?

This account prompts storage space to be supervised by your administrator. And who can see my photo？

Hi, G Admin 8480

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

To protect your content in Google Photos, you will have to follow these steps.

• Set up two-step authentication for your Google account.
• Change the password to a complex combination of letters, numerals & special characters. No one should be able to guess the password.
• Never share your password with anyone.
• Use screen pinning when you hand over your phone to someone for making a call etc.
• Log off from browsing sessions from desktop PCs.
• Check the devices you continue to remain logged in through the link https://myaccount.google.com/device-activity. Remove any unknown device.
• Do not share your photos & videos with anyone when you are suspicious about falling into the wrong hands.
• Remove any partner sharing for the same reason.
• Refrain from sharing your photos & videos on any social media.

Once you ensure every step as above, there wouldn't be any possibility of anyone else viewing your photos & videos.

Answer:



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Question: Please recover my deleted photos

I mistakenly deleted my photos

Hello Deoki Rai,

Welcome to the Google photos community

To restore your photos and videos I suggest you to follow the below steps:

If you deleted an item and want it back, check your trash to see if it's there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone's gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You moved it to trash more than 30 days ago on an Android 11 and up device, and it wasn't backed up.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

Hope This helps,

Thank you,

Have a good day.

Answer:



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Question: The photo captions are not showing in albums I've created. How do I get them to display?

The first photo in an album displays the caption, but all captions after that are no longer visible.

Hi Gary,

 

what do you mean by captions? Google Photos doesn't support captions intended as descriptive text just below or next to a specific photo.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I suspect that Gary means the "Description" you can add in the info field. That field also displays "Captions" added before uploading, or in the past in Picasa Web Albums. 

You can always see them in the info field but also in the web app (on a computer) in the left lower corner when the info panel is closed. They do however NOT appear in a slideshow. 

In the mobile app (on Android) I only see them when the info panel is open.

Answer:

Thanks, janvb. So how do I re-open the info field (that I somehow inadvertently closed) so the text displays on  the right-hand side of the photo as black type in a white box?

Answer:

Already explained here https://support.google.com/photos/thread/15319538?msgid=15329432

Answer:

I suspect that Gary means the "Description" you can add in the info field. That field also displays "Captions" added before uploading, or in the past in Picasa Web Albums. 

You can always see them in the info field but also in the web app (on a computer) in the left lower corner when the info panel is closed. They do however NOT appear in a slideshow. 

In the mobile app (on Android) I only see them when the info panel is open.

Answer:



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Question: How to recover deleted photo

My important photo delete form lock folder please recover my important photo

Hello Rakesh Kumar 1746CAPTCHA,

Welcome to the Google photos community

To restore your photos and videos I suggest you to follow the below steps:

If you deleted an item and want it back, check your trash to see if it's there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone's gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You moved it to trash more than 30 days ago on an Android 11 and up device, and it wasn't backed up.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

Hope This helps,

Thank you,

Have a good day.

Answer:



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Question: How to recover

My important photo and file recovery please

Hello Sonu Soni 5288,

Welcome to the Google photos community

To restore your photos and videos I suggest you to follow the below steps:

If you deleted an item and want it back, check your trash to see if it's there.

1. On your Android phone or tablet, open the Google Photos app .
2. At the bottom, tap Library  Trash .
3. Touch and hold the photo or video you want to restore.
4. At the bottom, tap Restore. The photo or video will be back:
   • In your phone's gallery app
   • In your Google Photos library
   • In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You moved it to trash more than 30 days ago on an Android 11 and up device, and it wasn't backed up.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

Hope This helps,

Thank you,

Have a good day.

Answer:



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Question: Auto Awesome being generated from older videos all of the sudden

In my "for you" section (https://photos.google.com/foryou) I usually see new creations from Google P…

In my "for you" section (https://photos.google.com/foryou) I usually see new creations from Google Photos.  As of this morning I'm seeing a LOT of "auto awesome" creations.   When I click on them they are just clips of older videos.  They are not the expected moving stills that are normal auto-awesome photos.  Hopefully an easily fixable glitch.

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Question: Lost some of my personal photos and video

Hello Greetings. I have change my phone and without take any backup transfer the deta into new phote…

Hello 

Greetings. I have change my phone and without take any backup transfer the deta into new phote but after some time I realised that some of my photos and videos are missing.

Can you please help me to send these photo and video . It's almost more then 5-6year back deta.

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Question: Update album photos

How will the photos will be added to the album shared to other



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Question: Recover photo

Hlo I want re cover photo



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Question: Google photos turned part of a picture black and white. The remainder is in color. How to control

I had an image of myself and my dog. Google Photos somehow turned my dog black-and-white while the i…

I had an image of myself and my dog.  Google Photos somehow turned my dog black-and-white while the image of me remained in color.  Very mysterious!  How did this happen???

Answer:



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Question: Wow to recover deleted photos and videos

Hello Please help recover my deleted photos and videos



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Question: How do back up delete phto

My photo is deleted please give me



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Question: How to download this video

Plz help me



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Question: How to recover to photos

Lock folder



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Question: please recover my photos and videos

hello sir please recover my photos and videos



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Question: How recover deleted photo

दरभांगा

दरभांगा

Answer:



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Question: Photos are not showing.

Photos From 2011 to may 2019 are blank. In my old phone these photos are showing but this phone I am…



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Question: Recover photos

How to recover deleted photos



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Question: How to recover photos

I want to delete photos recover



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Question: Moving all photos

I want to move all photos off Google photos onto my SD card but can't find any way of doing so.



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Question: Want to recover deleted videos from trash

Not able to recover video deleted from trash from past two years



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Question: How to recover deleted photos

I want to permanent delete photos revover



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Question: Restore deleted photos

Hi I want to restore my deleted photos which are also deleted from trash - permanently deleted photo…



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Question: Recorded video with mute on by accident, can or will I be able to get the sound restored ?

Tried settings on phone with no joy

Hi, coolcarly 1 2 3

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

Regretfully, there is no way to get the sound when that wasn't there in the first place.

Answer:



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Question: I want to recover my deleted photos from trash are important please help me to back those photos.

Photos



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Question: Picture s disappear from Google photos they go to they go automatically to the cloud ☁️ with a slas

I have checked all settings trying to STOP this action. Pictures I want the on my phone not up in th…



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Question: How to recover delite photo

5 minut

5 minut

Answer:



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Question: How to recover deleted photos

Recover deleted photos

Hi, 

thanks for posting to the Photos Community. Here are some help article tips:

 

Restore recently deleted or archived items

If you're missing photos or videos, check your trash or archive.

 

Check your trash

If your missing item is in your trash, you may be able to restore it. Learn how to check your trash and restore recently deleted photos or videos.

If your missing item is not in your trash, it may be permanently deleted.

 

Learn when items are permanently deleted

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app without backing it up first.

Check your archive

If your missing item is archived, you can unarchive it so it shows in your Google Photos library.

Learn how to check your archive and unarchive items.

 

Still missing photos or videos?

• Check your backup settings
• Find items from other apps or devices
• How your Google storage works

Attempt data recovery

If the deleted images were on your phone's local storage, you can try a data recovery application. I don't have a recommendation. Typically, you download the data recovery application to a computer, attach your phone to the computer via USB cable, and then run the recovery attempt on the phone's local storage. (Not on Google's servers.)

 

Best wishes

 

Joe

Answer:



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Question: How can I transfer my photos from my previous Google Photos to any other Google photos account

I want to close my one of the Google account therefore I want to shift all by backups of that accoun…

See this link.

Answer:

See this link.

Answer:



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Question: Pictures delivered to old address

My photos went to old address



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Question: Request to restore the permanently deleted photos

Hi Google iam having a request for the permanently delete photos of my previous deleted all pictures…

Hi, 

thanks for posting to the Photos Community. Here are some help article tips:

 

Restore recently deleted or archived items

If you're missing photos or videos, check your trash or archive.

 

Check your trash

If your missing item is in your trash, you may be able to restore it. Learn how to check your trash and restore recently deleted photos or videos.

If your missing item is not in your trash, it may be permanently deleted.

 

Learn when items are permanently deleted

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app without backing it up first.

Check your archive

If your missing item is archived, you can unarchive it so it shows in your Google Photos library.

Learn how to check your archive and unarchive items.

 

Still missing photos or videos?

• Check your backup settings
• Find items from other apps or devices
• How your Google storage works

Attempt data recovery

If the deleted images were on your phone's local storage, you can try a data recovery application. I don't have a recommendation. Typically, you download the data recovery application to a computer, attach your phone to the computer via USB cable, and then run the recovery attempt on the phone's local storage. (Not on Google's servers.)

 

Best wishes

 

Joe

Answer:



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Question: How to recover my foto and video

Sr Today format my phone and parmanent my very important foto and video plz sr recover my foto and v…



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Question: How to recover permanently deleted pics n vid

Hi , I accidentally deleted some of my personal photos and videos pls help me get them



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Question: How to recover my photo and video plz

Please sr Today format my phone and parmanent my photo and video permanent delete this phone his pho…

Hi, 

thanks for posting to the Photos Community. Here are some help article tips:

 

Restore recently deleted or archived items

If you're missing photos or videos, check your trash or archive.

 

Check your trash

If your missing item is in your trash, you may be able to restore it. Learn how to check your trash and restore recently deleted photos or videos.

If your missing item is not in your trash, it may be permanently deleted.

 

Learn when items are permanently deleted

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

• You moved it to trash more than 60 days ago.
• You moved it to trash, then emptied your trash.
• You permanently deleted it from your trash.
• You permanently deleted it from your device's Gallery app without backing it up first.

Check your archive

If your missing item is archived, you can unarchive it so it shows in your Google Photos library.

Learn how to check your archive and unarchive items.

 

Still missing photos or videos?

• Check your backup settings
• Find items from other apps or devices
• How your Google storage works

Attempt data recovery

If the deleted images were on your phone's local storage, you can try a data recovery application. I don't have a recommendation. Typically, you download the data recovery application to a computer, attach your phone to the computer via USB cable, and then run the recovery attempt on the phone's local storage. (Not on Google's servers.)

 

Best wishes

 

Joe

Answer:



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