Why are my videos uploading in low quality despite selecting them to upload in original quality?

Question: Why are my videos uploading in low quality despite selecting them to upload in original quality?

I saved 2 videos from my phone to a shared google album. On the original device, they are playing in…

I saved 2 videos from my phone to a shared google album. On the original device, they are playing in original quality. On all other devices, including my desktop, one is playing in original quality and one is playing in 360p despite all settings being on "original." The suggestions I've found in previous posts are not working. Thank you!

Answer:

Leigh, 

Good morning. The first thing I'd do is examine the original video file on your phone to see what the quality and resolution is. Start with the simplest thing first. If your phone's camera was recording at only 360p, then that is the original quality and everything is working exactly as it's supposed to. 

One other thing to keep in mind - you have to give Google Photos some time to fully process uploaded videos. Longer videos will take more time to completely process and analyze. During that time, you may still be able to view those vids, but they'll only be at a lower quality because processing is till happening in the background. So, if one of your videos is longer and has a larger file size, that will take more time before it's viewable at full quality, compared to shorter video clip with a smaller file size. 

Let me know if you still have questions about this. 

Regards,

~ Greg

Answer:

How long should we be expected to wait for the high resolution versions to be available?  I recorded a 3 minute 4K video yesterday, and it is only showing as available at 360p.  It was uploaded yesterday.  My settings are to upload original quality photos and videos.  This concerns me greatly as I rely on Google Photos to backup my life events, and discovering something like this causes me pause for concern if I have made the right choice with this app.

Answer:

Shane, 

Since 4K video files are significantly larger than 1080p files, and you've uploaded that file at original quality, the amount of time it might take for Google's video processing to complete could be quite a while. The settings of the camera will also have an impact on processing time. Settings like frames per second (FPS), bitrate, etc. will all play a part. 

For example, 1080p footage recorded at 30 frames per second should come out to approximately 125-150mb file size. But, a 4K video that was also recorded at 30 FPS could be closer to 500mb. However, some cameras record at higher frame rates when in 4K mode (60 FPS), so those files would be about double the size. 

Regardless, the main thing is you've uploaded that file at original quality, meaning Google must process it exactly as it is without compression. Considering the size of the file and the various settings that must be retained, alongside the millions of uploads from other users, you're going to need to be patient for that to complete. Unfortunately, I can't give you an exact time for when you can expect it to be ready. Talking with others here, I've heard that lengthy 4K uploads can take days or even weeks to finish processing, again depending on all the variables. 

My suggestion is that you just remain patient and do not discard the original video file. You could also perform a series of experiments to get a better feel for processing times. Upload a 10-second 4K video, a 30-second one, and a 60-second one, then make a note of exactly how long it was between upload and completion of processing. If you do that test, I'd also really appreciate it if you could post back here with the dates & times you uploaded the files and the dates & times processing was finished. That would be very helpful insight for other users who upload in 4K original quality. 

Regards,

~ Greg

Answer:

I have a 720P video about 10 seconds and almost 18 MB currently playing at 480P but it was uploaded about 12 hours ago. A 10 second 720P video at the same size was uploaded a few hours ago and it plays at 720P.  So that older video is still processing?

Answer:

Leigh, 

Good morning. The first thing I'd do is examine the original video file on your phone to see what the quality and resolution is. Start with the simplest thing first. If your phone's camera was recording at only 360p, then that is the original quality and everything is working exactly as it's supposed to. 

One other thing to keep in mind - you have to give Google Photos some time to fully process uploaded videos. Longer videos will take more time to completely process and analyze. During that time, you may still be able to view those vids, but they'll only be at a lower quality because processing is till happening in the background. So, if one of your videos is longer and has a larger file size, that will take more time before it's viewable at full quality, compared to shorter video clip with a smaller file size. 

Let me know if you still have questions about this. 

Regards,

~ Greg

Answer:

i have a select few videos from weeks ago that i've already deleted from my phone that are also very blurry despite me having the setting at original quality. then i have videos after those select few that are fine?

Answer:



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Question: My camera is not saving my photos why

My camera is not saving my photos why?



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Question: Photo backup

All backup file photo



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Question: how to use best quality of google photos

not a good quality of google photos

Hi, raj kumar 4693

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

There is no such option as Best quality.

 

However, you can store your pics in original quality. Then you will get back the pictures at the same quality captured through your camera,

Answer:



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Question: I want to recover my photos which got permanently deleted, plz advise

My photos have been deleted from archive folder & further permanently deleted about 50 days ago I wa…

Hi, Wasim Shah 4960

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup. 

There is no way to get back the content through Google Photos.

 

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:



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Question: Recover Storage not working

I'm out of storage (~ 97%) for the free tier. I followed the guide in https://support.google.com/pho…

I'm out of storage (~ 97%) for the free tier. I followed the guide in https://support.google.com/photos/answer/6220791?co=GENIE.Platform%3DDesktop&hl=en but it doesn't seem to work.

I've changed Original Quality to Storage Saver. I've clicked the Recover Storage button twice, on 2 different days, but the storage doesn't change.

All of my storage is in Photos, there is nothing in Gmail, Gdrive and there is only 4MB unsupported video. Quota Management (https://photos.google.com/quotamanagement) shows 5.2GB for large photo and video.

What am I missing? Thanks!

Answer:



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Question: I want to purchase 1 time data after 1 time I will deactivate or not data service

I want 200.gb Google photos data

Hi, himanshi vyas

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

There is no option to make a onetime payment for the additional storage.

You have to opt for subscription service only & keep on renewing that every time.

Answer:

Hi,  himanshi vyas

 

Thanks for your reply

 

However, regretfully, there is no such option now.

Answer:



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Question: May be my photos and video were deleted from trash google photos accidentally.What should I do now?

I have deleted few of my photos and video accidentally from google photos permanently or I couldn't …

I have deleted few of my photos and video accidentally from google photos permanently or I couldn't found them on my google photos.The items were backuped up and were deleted from my devices a year ago.But I used them sevaral times after deleting from my device.

Please Note: I use both PC and Android

Answer:

Hi, Md.Azmain Shahriar

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup. 

There is no way to get back the content through Google Photos.

 

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:



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Question: I did not see all the photos after July 2019 to July 2021

Recover all the photos from July 2019 to July 2021

Hi,

If you have a question about recovering deleted photos/videos on Google Photos :

 

Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)

If the photos/videos are permanently deleted, I think you cannot restore them. 

Please see this article: https://support.google.com/photos/answer/6128858

 

Regards,

Answer:



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Question: Adding watermark on photos

Why does Google photos not have the possibility to add a watermark to poctures. For example when you…

Why does Google photos not have the possibility to add a watermark to poctures. For example when you are sharing your photos.

What is the best way to add a watermark?

Answer:

Hi,

This is not a function on the Google Photos app as far as I know.

Maybe there's an app in the Google Play Store you can download?

 

Regards,

Answer:



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Question: PC Folders not showing under google Photos as albums

I have copied a set of albums/folder from my PC/old phone to Pixel 4a and when I view them under the…

I have copied a set of albums/folder from my PC/old phone to Pixel 4a and when I view them under the photos app they dont show up as albums like its there in Samsung One Ui, instead they show up as general category sorted via Date. How can I achieve that?

Answer:

Hi, Mehul Panchal 5694

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Google Photos app doesn't create albums corresponding to folders automatically.
You will have to select all the pics in a folder & add those to an album with a matching name.

Answer:

Hi, Mehul Panchal 5694

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Google Photos app doesn't create albums corresponding to folders automatically.
You will have to select all the pics in a folder & add those to an album with a matching name.

Answer:



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Question: Why are my photos 1 or 2 days off /out of sync on my Galaxy S21, but are fine on the web?

GooglePhotos on my Samsung S21 has started showing photos on the wrong dates; they often seem one or…

GooglePhotos on my Samsung S21 has started showing photos on the wrong dates; they often seem one or two or three days too early, or are spread out over various days. The web app seems OK.

Answer:



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Question: Why the shared storage is not showing in my wife account…please help….

I can't share my storage with my wife account, it was working for the first month but once I renewed…

I can't share my storage with my wife account, it was working for the first month but once I renewed the account at the end of first month it stopped showing in her account and it's really terrible …

I tried re adding her account but didn't work as well. Any help would be much appreciated

Answer:

Hi, Vijay Singh 5016

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

I suggest you check the settings once again through the link https://families.google.com/families

 

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Question: Getting duplicate files after reinstalling Google Backup and Sync

Hi all. I recently reinstalled Windows followed by Google Backup and Sync. I noticed a duplicate My …

Hi all. I recently reinstalled Windows followed by Google Backup and Sync. I noticed a duplicate My Computer (1) and followed online advice moving my two folders (scanned docs and photos) from original My Computer to new folder. When I added my "Scanned Docs" folder back in Backup and Sync Preferences under My Computer it worked like a charm. But after adding back my Photos folder it wanted to upload all the photos again. My photo folder has subfolders for each year and, before realising what's happening, it started duplicating the year folders and files inside. So I have two 2019 folders with the same files inside. I stopped the sync, deleted the newly added folders and files but now can't add my photo folder to sync without it wanting to upload 35k files. It says it will merge into the Photos folder, but all subfolders are duplicated after sync starts. The photos in Drive are all stored as Original Quality and it's still set to that in preferences when adding my photos folder.

I don't want to delete the photos folder on drive because then I'd need to set everything up on Photos again (linking names to faces, albums, shared albums etc).

I've not seen anyone else have this particular issue of the files and subfolders duplicating after the merge message.

Thanks

Answer:



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Question: How to reduce size ffom 8x10 to 3x3

How to reduce print size from 8x10 to 3x3.

Len

That's difficult - also because 3x3 is not a standard photopaper size. 

But first you need to edit your picture by cropping it to a square of the best part and then select Save as a copy to keep your original unchanged. 

Then you need to install a pinter-app related to your wireless printer - in my case HP Envoy. But even then I did not succeed to get a square print of about 3x3, but a rectangular print of standard 4x6 inch. 

I remember from the past that I needed special software to get this done on my computer and that is too complex to explain here. 

So you should ask an old nerd in your environment, because young nerds are unsuitable for this precious task :-)

Sorry

Answer:

Len

That's difficult - also because 3x3 is not a standard photopaper size. 

But first you need to edit your picture by cropping it to a square of the best part and then select Save as a copy to keep your original unchanged. 

Then you need to install a pinter-app related to your wireless printer - in my case HP Envoy. But even then I did not succeed to get a square print of about 3x3, but a rectangular print of standard 4x6 inch. 

I remember from the past that I needed special software to get this done on my computer and that is too complex to explain here. 

So you should ask an old nerd in your environment, because young nerds are unsuitable for this precious task :-)

Sorry

Answer:



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Question: How can i recover my photos and videos after deleting it from trash

I want recovery of all photos and videos after deleting it from trash



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Question: Joint 2 photos

How do i join 2 photos together?

Hi, Duncan Wilde 2069

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

You can make a collage using the two photos.

Answer:



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Question: I deleted some photos from bin and backup and sync was on and didn't find them how i get them ?

I deleted some photos from google photos and i cant find them because they deleted from the bin and …

I deleted some photos from google photos and i cant find them because they deleted from the bin and now i want those photos and i was turn on backup and sync all the time help me to get them

Answer:



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Question: Sir mera phone restore ho gya jiske Karn mera app aur photo format ho gya was kaise hoga

Sir mujhe mera format hua app aur photo waps chahiye

Hi, Vijay Kumar 9012

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Had you backed up the pcs before resetting the phone?

 Please visit the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.

 

 

 

Answer:



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Question: I need to know who's the guy in the picture can you guys help me to find out

None of the volunteers in this forum have access to your pictures, videos, or any other private account information. 

 

There is nothing that the Google Photos app or anybody here can do to identify a person in one of your pictures. 

 

Answer:



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Question: The app crashes every time on my iPhone and iPad. Not a storage capacity issue. Have reinstalled.

Have deleted and reinstalled app. Have cleared cache. Crashes every time I click on the "assistant" …

Have deleted and reinstalled app.  Have cleared cache. Crashes every time I click on the "assistant" section of app. Been using app for years. This just started after editing several hundred new photos. Not a storage capacity issue. Plenty of storage space remains on device and in google storage.

Answer:

Hello David,

 

Google are aware, but we do not have any news, please subscribe to updates at:-

 

https://support.google.com/photos/thread/3949974  where any news will be posted

Answer:



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Question: I've mistakenly deleted all my photos... can i please get them back...pleeeeaaasseee

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Question: Lost photos after app update

After latest app update close to 100 photos have disappeared from a folder I created. Checked all ot…

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Answer:



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Question: What to do if storage is full

I need storage in Google photos

The amount of free storage space you have with Google is shared between Google Photos, Google Drive, and Gmail.

This means that email attachments in Gmail, original quality pictures in Google Photos, and certain file types in Google Drive will all reduce the amount of space you have left.

 

Visit the Google One storage page to see your current storage usage. Visit the Google One Storage Management page to view more comprehensive details about your files along with options for cleaning it up to create more space. 

This info should go a long way to helping you figure out what's responsible for using your storage.

 

 

Answer:

The amount of free storage space you have with Google is shared between Google Photos, Google Drive, and Gmail.

This means that email attachments in Gmail, original quality pictures in Google Photos, and certain file types in Google Drive will all reduce the amount of space you have left.

 

Visit the Google One storage page to see your current storage usage. Visit the Google One Storage Management page to view more comprehensive details about your files along with options for cleaning it up to create more space. 

This info should go a long way to helping you figure out what's responsible for using your storage.

 

 

Answer:



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Question: can I use Google photo app as default storage to upload photos on messenger, Google Voice and whatsa

can I use Google photo app as default storage to upload photos on messenger, Google Voice and whatsa…

can I use Google photo app as default storage to upload photos on messenger, Google Voice and whatsapp? I am using android. please tell me how. Thanks in advance. If you know the steps, please send step by step or possible steps.

Answer:



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Question: How can I delete duplicate

My storage is running out, how do I delete duplicates to manage my storage.

Hi, Grace Dafe

 

Welcome to Google Photos Community Support Forum & thanks for your query.

 

Google Photos never uploads the same picture multiple times.
What we see as duplicates have some difference in file format or metadata.

 

Regrettably, Google Photos doesn't provide any means to remove the apparent duplicates. You have to search those manually.

 

However, you will find some tips in this article on how to avoid duplicates in the first place & how to remove the ones which are already there.

 

https://sites.google.com/site/picasaresources/google-photos-1/how-to-remove-duplicates-in-google-photos?authuser=0

Answer:



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Pic Quality? Thx!



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Question: Need to talk with the customer executive in India

I am missing my photos, can't find it in Google photos.

Free Google products are self service and come with user to user support.

 

Moving thread to the Google Photos community. 

Answer:

Hi Vivek Reddy Peri,

 

First you'll need to check to see if they're still in your bin. You can find out how to do this by following the instructions at this link here.

 

There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.

 

As a final attempt to get them back, you could follow these instructions and contact the Google Drive Team:

https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g

 

I hope you manage to find your photos, good luck.

 

Answer:



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Trying to contact someone from Google so they can email me back. No writings were in the photo album…



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Question: Shared library counts towards my storage on Pixel 2 XL

I have Pixel 2 XL and a month ago my Google Photos storage was under 200MB as all the photos uploade…

I have Pixel 2 XL and a month ago my Google Photos storage was under 200MB as all the photos uploaded from Pixel 2 XL are not counted towards google storage. But today my Google photos storage is more than 6 GB. Is it because of photos shared by wife using Shared Library? She is sharing photos using Share library feature on her phone and I am adding all those photos to my library. Do these photos count towards my storage as my wife is not having Pixel 2 XL?

Answer:

Only the photos uploaded from the Pixel camera in Original size are free. If you also want your wife's photos to be free, you should select "High Quality" in https://photos.google.com/settings. Already added photos can be converted to HQ by using "RECOVER STORAGE" on the same page. That will not affect your Pixel photos.

Answer:

But there is no way to select High Quality in Photos app on Pixel 2 XL as it defaults to Original Quality. You can't also select to save your partner's Shared Library photos in High Quality. As your partner's photos are saved to your library from your Pixel phone, I thought they will not be counted towards your storage, but looks like they will be counted towards your storage even though they are saved to your library from your Pixel phone. But Recover Storage seems to be a good option.

Answer:

"there is no way to select High Quality in Photos app on Pixel 2 XL"

The setting "High Quality" can in my opinion be done in the browser app. That can be done on a computer, but may work on a phone as well (I cannot check this). 

"your partner's photos are saved to your library from your Pixel phone"

I think that the partner photos are added to your library at the back end (at Google's servers), not from the phone. 

Please let us know how it goes.

Answer:

I honestly think this is a bug.  My scenario is slightly different, but the same result.  My wife and I both have Pixel 2 XLs and both have the unlimited free storage at Original quality in the Google Photos Android App.  Also, in the Google Photos via the web, the settings have High quality (free unlimited storage) checked.  Obviously this is different and controls any photos I upload via the website.  

Usually for an event where we both take pictures, I will create an album and my wife will add pictures to the album once I share it with her.  She will enable the setting "Show in Albums" so she can see the Shared Album in her Albums.  We both will then go into the album and click on the cloud in the upper right corner to "Add to my library".  At this point, the pictures I shared with her will be counted against her storage and the picture she shared with me will be counted against my storage.

1. We both have Pixel 2 XLs, should it be unlimited free storage at Original quality regardless?

2. If not, shouldn't Google be smart enough to downgrade to the free unlimited High Quality as to not affect our storage limits?

Answer:

I have the same question as User 14671649464516228431 : My wife and I both have a Pixel 2XL, thus free unlimited storage with original quality. We both share all pictures n videos either of us takes automatically with the other one, thus both of us should always have the exact same pictures. 

I noticed now, however, that a video I had taken with my Pixel 2XL at 1080p@60fps can't be played in high res in her Google Photos. The maximum resolution she's being offered is 360p, which is obviously unacceptable.

So here's my questions: 

• are those pictures and videos I took with my Pixel 2XL shared to her in original quality or are they compressed in any way? 
  
• In case they're being compressed, is that intentional or a bug?

Answer:

Just chanced on this and I agree with the replies, the system is really messed up.

Prior photos uploaded by other people through their Pixel phones (with free storage), after adding to my library, now get counted towards my quota. 

So interestingly, the 'free storage' of a pixel phone means that it must be triggered at the point of time where the image is uploaded from your phone to your account directly. It cannot be a photo-taken-by-pixel2, and subsequently introduced to the account via other means. 

It's not exactly exactly a bug, but a huge grey area that is unfortunately extremely unclear to people, especially when I just accidentally clicked the add to library button and my storage used just jumped by 2-3gb. Woah.

Answer:

Only the photos uploaded from the Pixel camera in Original size are free. If you also want your wife's photos to be free, you should select "High Quality" in https://photos.google.com/settings. Already added photos can be converted to HQ by using "RECOVER STORAGE" on the same page. That will not affect your Pixel photos.

Answer:



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