Google photo QA: I'm looking for my photo of Oxford, Sunderland Avenue

Question: I'm looking for my photo of Oxford, Sunderland Avenue

My photo of my house in Oxford

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Question: Sir after of mobile reset nearly one months photo was not seen in my google account please helpe

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Question: Why is my camera not taking pictures or video and I get a message of SD Card not available?

Just ejecting the SD card and reboot the phone

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Question: Why can't I upload 20 picture into a new album? Upload never gets done. No error msg or anything els

I tried 4/5 times to create an album on google photo. But every time I upload the pictures selected …

I tried 4/5 times to create an album on google photo. But every time I upload the pictures selected (can be 20, can be only 1). The app stay stuck on "uploading...20 left" and never end up creating my albums.

Answer:

Hello,

Are you doing this from a mobile data connection or WiFi? What's the connection speed. I'd recommend trying this from a WiFi connection with good internet speeds.

Let me know how it goes!

Answer:

Hello all,

Thanks for posting in the Google Photos Help Forum.

@Dinsan: Thanks for pitching in to help.

@Anne-lise: I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help narrow down the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

Hello all,

Thanks for posting in the Google Photos Help Forum.

@Dinsan: Thanks for pitching in to help.

@Anne-lise: I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help narrow down the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

Hello,

Are you doing this from a mobile data connection or WiFi? What's the connection speed. I'd recommend trying this from a WiFi connection with good internet speeds.

Let me know how it goes!

Answer:

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Question: Sir Google pe seve photo nhi deki rhi hai plz help me

Photo nhi deki thi hai google pe sev the jo

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Question: I was wondering if I could get another shipment the guy put my book on my front porch while I was

I was wondering if I can get a new book the guy who delivered it put it right where my dogs could ge…

I was wondering if I can get a new book the guy who delivered it put it right where my dogs could get it. They ripped it up. Into a million pieces never got an email. They should teach deliver people not near puppies I am still training them.

Answer:

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Question: Motion pic

How to download motion photos to an android device? To he downloaded as a video and not a still imag…

Hi, stolenwords 2722

Welcome to Google Photos Community Support Forum & thanks for your query.

Are you saying something about downloading of live images captured on iOS device?

Answer:

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Question: How to recovery permanently delete videos

How to recovery my permanently delete videos

Palthe, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Delete my photo by mistake help me

27/7/2021 Delete my important photos from mistake please me What i do

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Question: Slow motion video handles not doing anything

I have recorded a slow motion video on my Samsung S10 using the normal camera app. In Google photos …

I have recorded a slow motion video on my Samsung S10 using the normal camera app. In Google photos it says to move the handles to the part I want in slow motion, I do this, the handles stay where I left them even after closing the app but the video does not change at all, is there a way to fix this?

Answer:

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Question: How to save on sd card as default set3

How can you make sd card as default storage?

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Question: Why this image is like scratched

Why this image is like a scratched

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Question: I have recoverd my all permanently deleted photos videos files etc

I have recovered All permanently deleted photo videos files etc

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Question: I have recovered All permanently deleted photo videos files etc

I have recovered All permanently deleted photo videos files etc

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Question: Automatic face detection

Google photos has automatically assigned a person (my oldest son) to the wrong person (my youngest s…

Google photos has automatically assigned a person (my oldest son) to the wrong person (my youngest son) but It doesn't have the option to edit it (no pencil icon). It has also assigned my youngest son to images he's not even in, is there a way to remove that?

Answer:

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Question: Download a movie

I created a movie from Google photos and some videos. I edited the movie (moved around some photos a…

I created a movie from Google photos and some videos. I edited the movie (moved around some photos and changed music). Whenever I try to download the movie, the file that is downloaded is the original unedited one. I have redone it twice, making sure I save it each time, but it never works.

Answer:

Hello,

Is this happening even when you download it from a different device? Try downloading it from the web by going to photos.google.com.

Is this happening for a specific videos or all videos?

Answer:

Hello Annemarie,

Thanks for posting in the Google Photos Help Forum.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: How can I confirm all of my photos have downloaded easily?

Hi, I downloaded all of my pictures from google photos to my Mac using Takeout. In each folder there…

Hi, I downloaded all of my pictures from google photos to my Mac using Takeout. In each folder there are images but also files that look like a piece of paper with the name something like IMG_1462.JPG.json. The files that end in .json do not seem to contain an image and it is random when they are included. Sometimes there are a bunch of them with random names (almost like the image failed to download correctly) and sometimes it will have the identical name to an actual image (almost like it was a duplicate.) Anyways, I have way too many photos to go through and confirm that they are all there and I'm not sure how I can confirm. Any ideas on this? I want to make sure all of my photos are downloaded from Google photos so I can clear up some space on there for other things but I don't want to delete until I know for sure!

I've attached a screenshot for an example

Answer:

Hello Becca,

I have pasted a method below, but one of the things which makes this hard is that if you have multiple zips then each zip has to be extracted to the same directory. An example is the Photos from 2016 which may be spread over multiple zips. If you selected just the year albums you can ignore the information below and try to get the year albums combined.

Regards,

Peter

==========================================

Go to Google Dashboard and expand the Photos tab.

Left click on the 3 dots and select Download data. If you wait a minute until 'All photos albums included' pops up then click on it and deselect all.

See screenshots online.

Then scroll down and select all the year albums Photos from 2020 etc, or any Albums you have created

You will now get a single copy of each photo, one json file per photo, and one filename-edited.jpg for each edited photo.

Unfortunately there is no easy way to use the json files without specialist software so they can be safely deleted.

Answer:

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Question: I have recoverd my all permanently deleted photos videos files etc

I have recoverd My all Permanently deleted photos videos file

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Question: There is and error on my account iam not able to upload photos on Google photos app.

Iam trying to upload photos on Google photos but iam not able to upload photos on Google photos

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Question: How is this possible

Picture time stamped from future date

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Question: Recoverd my all permanently deleted photos videos files etc

Recoverd my all permanently deleted photos videos files etc

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Question: I have recovered my all permanently deleted photos videos files etc

I have recovered my all permanently deleted photos videos files etc

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Question: How to add my momentum downloads to backup

Hello,

I am not sure what is "Momentum". If it is an app on your device, there should be a folder where it stores photos. Go to the menu icon (three lines) and tap "Device Folders". You should see the folder from this app here. Enable backup for this folder.

Official help article here: https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&hl=en

Hope this helps!

Answer:

Hello,

Official help article here: https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&hl=en

Hope this helps!

Answer:

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Question: Face recognition not showing

Face recognition

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Question: In my infinix nite 10 pro mobile simple camera is using google photos to open up a picture

When i open a pic taken through camera that pic is opening in google photos which should be opening …

When i open a pic taken through camera that pic is opening in google photos which should be opening up in gallery like normal but i have checked all settings for camera and even of gallery and google photos , I can't replace the app whuch canera is using from google photos to gallery , plz infrom me what to do . Thanks

Answer:

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Question: Sir my videos are not backing up

My videos are not backing up to my google photos

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Question: I want recover my file permanent delete form google photos

recover my file

Hi, anu Shivya

Welcome to Google Photos Community Support Forum & thanks for your query.

However, once a user deletes something permanently despite a warning message or allows the content to time out in the bin, Google doesn't maintain any backup.

There is no way to get back the content through Google Photos.

Nevertheless, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: I'm unable to set my wallpaper it always says "Error in the media"

I was trying to set my wallpaper. It always keeps saying "Error in the media"

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Question: Storage problem without using 16 gb

I am facing storage problem even without using the whole of 15 gb free storage provided. This disapp…

I am facing storage problem even without using the whole of 15 gb free storage provided. This disappointed me alot. I have used only a few of 15gb still its not allowing me to use more it. If i have used the whole 15 gb then please provide me the list so that i can figure out where it has been used.

Answer:

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Question: How do I add photos to an album without doing it manually in Google Photos?

Ok. So before I discovered google photos, I used to and still do, save photos in the phone from twit…

Ok. So before I discovered google photos, I used to and still do, save photos in the phone from twitter, when i went to check it, it created an album for the app. Whenever I added saved more photos from Twitter, it adds to the album automatically, but in google photos, I had to add it manually to the album, is there any possibility to add it automatically instead?

Answer:

Hello,

The first time you download an image from Twitter app, Photos will ask if you want to backup photos saved from Twitter. If you missed this step, tap the menu icon and tap Device Folders. Here, enable backup for Twitter.

From now onwards, any photo you download from Twitter app will be backed up to Photos.

If you are downloading photos from the Twitter website, you will need to back them up manually.

Answer:

But I can't find device folder in the Google Photos App. I tried searching it up, but I can't access it in my iPhone

Answer:

Hello,

From now onwards, any photo you download from Twitter app will be backed up to Photos.

If you are downloading photos from the Twitter website, you will need to back them up manually.

Answer:

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Question: Sync google drive to google photos

Following the instructions on here, I enabled the function in google drive to save google photos on …

Following the instructions on here, I enabled the function in google drive to save google photos on google drive. It created the "google photos" folder and I moved all of my family photos already in google drive into the folder - but they are not syncing to google photos. I monkeyed around with it, tried turning on the sync in google photos but then it pulled in every photo I have on google drive - including thousands of work images I have saved on there. I don't want to muddy up my personal photos with business related images, I only want to sync the google photos folder in google drive. Is there any way to do this?

Answer:

Hello Meghan, adding photos to the Google Photos folder on Google Drive will not sync those photos over to Google Photos. The only way to show your Google Drive photos on Google Photos is to turn on Google Drive in Google Photos as you did, but that will unfortunately show all your Google Drive photos in Google Photos.

There's currently no way to show select Google Drive photos in Google Photos, it's all or nothing.

Please send feedback from the Photos app to request this as a new feature.

Answer:

Hello Meghan,

You can get your photos in Google Photos with the following steps.

Move the photos out of the Google Photos folder back to a folder or folders in the top directory of My Drive
Make a list of the folders you have used
Enable the Google Photos setting to sync Drive photos. Ignore the business related images for now
In Google Photos type the name of one of your folders in the Search bar and open the folder
Select all the photos and click on the + sign at the top right and add to a New album
Optionally you can delete the Google Drive folder at this stage without affecting the Google Photos album
Repeat for the rest of the folders
Turn off the Google Photos setting which will remove all the business related images

Good Luck,

Peter

Answer:

@Meghan

Like Salim said, the "Google Photos" folder is ONLY intended to show photos that are uploaded directly to Google Photos, thus NOT uploaded from the computer through "Backup & Sync".
I think that the best you can do now is delete this folder (entire folder).
The help https://support.google.com/photos/answer/6156103 says:

Delete items from the "Google Photos" folder: they will be removed from your Google Photos library.
- Note: if the photo is in a Google Photos album, it will stay in the album.
  Remark: this only applies to deleting items from Google Drive and synced to Google Photos. It does not apply to deleting items from the Google Photos folder.
Move photos from the "Google Photos" folder to a different folder, then delete them: they'll also be deleted in Google Photos.
Delete folders, including the "Google Photos" folder: the photos and videos in those folders will stay in Google Photos. This is to avoid deleting all your photos and videos by accident.

There are different ways to upload your family photos. You can use "Backup & Sync" or upload manually. I prefer to upload manually to avoid all kinds of issues. See this link.

Answer:

@Meghan,

A fellow contributor drew my attention to the fact that the help article I cited is not quite correct. I added a remark in my previous post trying to make this clear.

Answer:

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Question: Storage problem without using the whole of 16gb storage

I am facing storage problem even without using the whole of 15 gb free storage provided. This disapp…

I am facing storage problem even without using the whole of 15 gb free storage provided. This disappointed me alot. I have used only a few of 15gb still its not allowing me to use more it. If i have used the whole 15 gb then please provide me the list so that i can figure out where it has been used.

Answer:

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Question: How do I flip (that is make a mirror image) of a pic using the inbuilt photo editor of my moto g?

I am trying to flip a photo, that is create a mirror image of it. The rotate function allows me to o…

I am trying to flip a photo, that is create a mirror image of it. The rotate function allows me to only rotate the image but not flip it. Please help. Thank you.

Answer:

Hi, Truiy

Welcome to Google Photos Community Support Forum & thanks for your query.

To know what features the built-in photos editor you have on your phone, you will have to refer the documentation provided by the phone's manufacturer.

However, you can do so through the Google Photos companion app Snapseed.

To do so, please follow these steps.

Tao to open the photo
Tap Edit
Slide the menu bar with the leading tab "Suggestions" towards the left to reveal the option "More". Tap on that
Slide the menu bar with the leading tab "Markup" to reveal the option Snap seed. However, that will be available only when you have Snap Seed installed on your phone
Once in Snap Seed, tap on the Tools option in the bottom row,
On the next screen, tap on "rotate"
Now, in the bottom bar, you will see a filled and another hollow triangle juxtaposed. Tap on that.
That will create a mirror image. Save this new edit.

Answer:

Thank you so much for your response. Thing is I don't want to install additional apps, whether snap seed or any other. Is there a way a pic can be flipped using moto g's default photo editor? This seems to be quite a basic functionality and shouldn't require the installation of another app. Thanks!

Answer:

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Question: How to get deleted applock photos

How to get deletedvAppLock photos

Hi, Sumangala Malali

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app .

I suggest, you please look into the documentation provided by the app developer.

Answer:

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Question: How do I retrieve photos in the cloud?

Hi Denise,

You can access your photos in the cloud here, making sure to sign in with all your Google accounts if you have more than one https://photos.google.com

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I backed up my photos and videos using this account...but after i factory reset my phone its gone

Trying to recover all my photos and videos after factory reset

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Question: Cannot get volume on videos

Cannot get volume on my video recordings

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Question: Photo not backup

My issues photos not download

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Question: Seems like google synced my photos overnight and now theyre gone from my phone gallery

I've done all the things: cleared the cache, searched for nomedia etc. Google seemed to have left some photos in my local photo storage, its all really confusing and I can't recover all my phones from google either, im unable to pick more than one at a time to restore and even then, they don't download into the correct files.

Answer:

@ Victoria Sherman

Syncing photos from your phone to Google Photos does not delete them from the device. It uploads a copy. Something else must have happened.

"I'm unable to pick more than one at a time to restore"

In the mobile app, you can select more by pressing the first till it is selected and then swipe downwards to select a range.

and even then, they don't download into the correct files."

To my experience photos that are restored from trash go back to the Photos tab and if they were in an album, also to that album. I have no idea whether that still happens when you try to restore a long time after deleting.

You can search in these places (in all your Google accounts if you have more than one) for missing photos:

If that gives nothing the photos may not be backed up.

See Don't assume your photos are getting backed up

The official help: https://support.google.com/photos/answer/6306652

Answer:

They aren't in the trash, they're just gone. The trash was the last place I've looked, ive even done the clearing the cache thing. Guess I'll just get them back from google photos

Answer:

@Victoria

As Jan said: Google does not remove anything from your phone, so you must have been misleaded by the automatic Free-up space notification that you were able to clean X GB and you simply have agreed with that without understanding and then most photos are removed from phonegallery and leave no trace in any trash.

So you have to learn that using Google Photos is a comfortable gallery also (pinch two fingers together to get day-view or month-view) and that you only need to download a single picture when needed for some special app. But even in Whatsapp you can reach your collection in Google Photos now - it took them 5 years to add that option via the 3 dots above the galleryview.

Besides: good quality photo-sharing (with comments) can be done much better straight from within Google Photos.

But for having 200 recents back in Gallery (but not in any album there), you can install the Google One app for free temporarily.

Just for a bit of old comfort because all other methods are too complicated due to bad design compared to the iPhone-version.

Answer:

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Question: Photos recovery

One of my sister deleted her photos from Google photos and also she deleted from trash but l need th…

One of my sister deleted her photos from Google photos and also she deleted from trash but l need the photos but cant find and that photos was very important to me

Answer:

Hi Md Sambeel Azam,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Google photo QA

Wednesday, March 30, 2022

I'm looking for my photo of Oxford, Sunderland Avenue

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